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Operations Executive

2 weeks ago

Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

**SCOPE
The overall scope of the incumbent includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction. The incumbent is responsible for producing an outstanding guest experience within the outlet concept by overseeing a service team in cooperation with the culinary team.

**OVERALL OBJECTIVES**
- Answer guest questions and handle guest requests in a polite and efficient manner.
- Connecting with customers to build a loyal customer base
- Inventory monitoring and waste management and reduction
- Follow food and beverage safety and hygiene policies and procedures.
- Lead the service and act as a role model to the team.
- Ensure a flawless service to the highest standards and as required by the department and the hotel.
- Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and guide the team.
- Assist in administrative task of the outlet including managing reservations and festive sales. Other ad-hoc duties as assigned.

**REQUIREMENTS**
- Warm, pleasant, friendly and confident, with good interpersonal skills.
- Possess good command of English
- Diploma in Hospitality or F&B Service
- Positive attitude and team player with ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
- Familiar with HACCP requirements
- Knowledge of Health and Safety rules and procedures