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Software Support Analyst

2 weeks ago

Outram, Singapore Veson Nautical Full time

**Overview**

In addition, you will be responsible for identifying and driving business development opportunities for existing customers. As an expert in our products and client profiles, you will drive internal and external communications and information sharing. You will put your excellent writing skills to work to document client profiles and knowledge base content

**Responsibilities**

As a Veson Nautical Software Support Analyst you will be regarded as an expert in our products and client profiles, providing technical support for the world’s leading developer of commercial maritime shipping software. Key duties will be:

- A deep understanding of our customer’s workflow and processes, working independently and in collaboration as necessary to research and troubleshoot issues and implement appropriate solutions
- Managing and documenting daily reported issues in our bug tracking system
- Collaborating with consulting and project management resources to execute client engagements
- Identifying and driving business development opportunities for existing customers
- Driving internal & external communication and information sharing and through excellent writing skills, document client profiles and knowledge base content

**Qualifications**
- Fluent English is required - Mandarin and/or Japanese beneficial, but not essential and other languages welcome
- BSc/MSc level Maritime industry related studies
- Maritime operations related experience

**_ Plus:_**
- Proven ability to proactively address customer concerns and exceed expectations
- Enjoys working with software and computers and ideally a working knowledge of Windows Server and Microsoft SQL Server
- Strong written and oral communication skills
- Demonstrated planning and organisational skills
- Analytical thinking and attention to detail
- Passion for real-time problem solving and troubleshooting complex problems
- Willingness to conduct ad-hoc or exploratory testing
- Desire to work in fast-paced, entrepreneurial setting
- Ability to rapidly adapt to changing systems and environments; proactive, positive approach to work

**Beneficial Skills (Not essential)**
- ETRM, CTRM or other trading and financial services related user experience
- Computer skills and understanding of network and software technology such as SQL, Shell Scripting, Power BI or Tableau
- Familiarity with helpdesk and defect tracking tools such as Jira, Confluence a plus

**About Veson Nautical**

We are a team of multi-cultural, multi-disciplined professionals that are dedicated to making our clients successful and charting a new, innovative course for the commercial marine industry. Veson Nautical employs a staff of extremely capable creators and innovators all focused on meeting the goals of our clients. We invest extensively in employee development and experience to maintain focus and enthusiasm. The Veson Nautical team is made up of a dynamic blend of engineers, artists, sailors, teachers, brokers, bankers, traders, consultants, and customer service experts.

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