Software Support Analyst

1 day ago

Outram, Singapore Veson Nautical Full time

**Overview**

In addition, you will be responsible for identifying and driving business development opportunities for existing customers. As an expert in our products and client profiles, you will drive internal and external communications and information sharing. You will put your excellent writing skills to work to document client profiles and knowledge base content

**Responsibilities**

As a Veson Nautical Software Support Analyst you will be regarded as an expert in our products and client profiles, providing technical support for the world’s leading developer of commercial maritime shipping software. Key duties will be:

- A deep understanding of our customer’s workflow and processes, working independently and in collaboration as necessary to research and troubleshoot issues and implement appropriate solutions
- Managing and documenting daily reported issues in our bug tracking system
- Collaborating with consulting and project management resources to execute client engagements
- Identifying and driving business development opportunities for existing customers
- Driving internal & external communication and information sharing and through excellent writing skills, document client profiles and knowledge base content

**Qualifications**
- Fluent English is required - Mandarin and/or Japanese beneficial, but not essential and other languages welcome
- BSc/MSc level Maritime industry related studies
- Maritime operations related experience

**_ Plus:_**
- Proven ability to proactively address customer concerns and exceed expectations
- Enjoys working with software and computers and ideally a working knowledge of Windows Server and Microsoft SQL Server
- Strong written and oral communication skills
- Demonstrated planning and organisational skills
- Analytical thinking and attention to detail
- Passion for real-time problem solving and troubleshooting complex problems
- Willingness to conduct ad-hoc or exploratory testing
- Desire to work in fast-paced, entrepreneurial setting
- Ability to rapidly adapt to changing systems and environments; proactive, positive approach to work

**Beneficial Skills (Not essential)**
- ETRM, CTRM or other trading and financial services related user experience
- Computer skills and understanding of network and software technology such as SQL, Shell Scripting, Power BI or Tableau
- Familiarity with helpdesk and defect tracking tools such as Jira, Confluence a plus

**About Veson Nautical**

We are a team of multi-cultural, multi-disciplined professionals that are dedicated to making our clients successful and charting a new, innovative course for the commercial marine industry. Veson Nautical employs a staff of extremely capable creators and innovators all focused on meeting the goals of our clients. We invest extensively in employee development and experience to maintain focus and enthusiasm. The Veson Nautical team is made up of a dynamic blend of engineers, artists, sailors, teachers, brokers, bankers, traders, consultants, and customer service experts.

**Veson Nautical offers**
- Competitive compensation
- Four weeks’ vacation to start, plus 12 holidays
- Generous health, dental, life, and disability insurance
- Transportation subsidy
- Free Tuesday and Friday lunches
- Monthly birthday treats
- Friendly, informal work environment
- Offices in the heart of Singapore’s Central Business District

LI-Hybrid

  • Analyst - Investor Relations

    2 weeks ago

    Outram, Singapore Gem Comm Pte Ltd Full time

    **Role Description** This is a full-time hybrid role for an Analyst - Investor Relations at GEM COMM in Singapore, with flexibility for some remote work. The Analyst - Investor Relations will maintain strong relationships with existing clients, investors and stakeholders, conducting market and company analysis, and leading communication efforts for external...

  • Business Analyst

    3 days ago

    Outram, Singapore InvestCloud Full time

    Key Responsibilities- Conduct analysis on clients' project objectives and define optimum solution- - Conduct data analysis based on source data systems and target staging tables; drive design with Integration developers- - Deliver agreed-upon products within committed timeframes; while managing scope and change rigorously- - Drive Quality Control through...

  • Service Desk Analyst

    3 days ago

    Outram, Singapore GECO Asia Full time

    **Service Desk Analyst**: GECO Asia Pte Ltd is looking for a motivated and experienced **Service Desk Analyst** to join our team! As a Service Desk Analyst, you will be responsible for acting as the first point of contact through handling calls to the Service Desk from customers in relation to Service Desk and IT related issues. **Job Requirements and...

  • Software Engineer

    2 weeks ago

    Outram, Singapore Javelin Global Commodities Full time

    **About Javelin** Javelin Global Commodities is a leading global commodities marketing, trading, logistics services and investment firm with offices in London, New York, San Diego, St Louis, Switzerland, India, Australia, Singapore, Canada and Poland. Javelin was founded in 2015 and now operates across 100 countries and six continents with respect to more...

  • Pricing Analyst

    5 days ago

    Outram, Singapore April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are ensuring they have access to the best care. We...

  • Data Analyst

    2 weeks ago

    Outram, Singapore GECO Asia Full time

    **Data Analyst**: GECO Asia Pte Ltd is now looking for a passionate and experienced Data Analyst to join our team! As a Data Analyst, you will play an extremely important role as your insights and findings will be crucial for our growth and success. Some of the projects you will be working on include data processing, analysis, client contacts and many...

  • Business Analyst

    2 weeks ago

    Outram, Singapore April Asia Pacific Full time

    For over 30 years, APRIL International has specialised in providing innovative international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses worldwide. With teams operating across Asia, Europe, and the Americas, we are committed to ensuring our members have access to the...

  • Sustainability Analyst

    2 weeks ago

    Outram, Singapore Zuno Pte Ltd Full time

    **Company Introduction** Zuno Carbon is a Singapore-based Greentech start-up with the mission to enable companies of all shapes and sizes take bold steps towards saving our planet. We have created an end-to-end carbon management platform that will allow organizations to measure, analyze, report, and ultimately reduce their carbon footprint by delivering...

  • Intern - Biofuels Analyst

    2 weeks ago

    Outram, Singapore Avere Commodities Asia Pte. Ltd. Full time

    **Avere Commodities Internship Opening: Biofuels Analysis intern** Avere Commodities S.A. (part of Kernel Holding S.A.) is a trading company primarily engaged in the merchandising and trading of grains, oilseeds and related products in the key world markets. Established in 2017 and headquartered in Geneva, Switzerland, with representative offices in the...

  • Sustainability Analyst Intern

    1 week ago

    Outram, Singapore Unravel Carbon Pte Ltd Full time

    **ABOUT UNRAVEL CARBON** Unravel Carbon is an enterprise software for tracking and reducing greenhouse gas emissions. We specialise in Scope 3 emissions and with supply chains that extend into Asia-Pacific. Our mission is to enable the participation of all companies, big and small, in the global fight against climate change. And we want to do it the 21st...