Team Lead, Telemarketing

6 days ago


Singapore HSBC Full time

-Job description**Some careers grow faster than others.**

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life in Singapore is the combination of AXA Singapore and HSBC Insurance. Here you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank

Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a **Team Lead, Telemarketing.**

**Principal Responsibilities**
- Contact SingPost customers and provide regular touch points on their birthday and half yearly reviews updates using compliant scripts
- Manage the retention of SingPost customers by reaching out to segments where their policies have lapsed
- Update leads in a meticulous manner and provide updates on campaigns tracking where required
- Ensuring all CROs update the CRO report correctly and sending run rate to the team and Mobile Team Channel Sales Managers
- Consistent in achieving monthly and annual targets set by the Manager, aligning with SingPost Channel mobile team APE Plan
- Gather and provide continuous feedback and suggestions on improvement/enhancement to work processes or scripts where relevant
- Provide on-the-job training to new CROs; equipping them with the right skills, scripts and phone objection handling to perform efficiently
Requirements- Telemarketing experience (inbound/outbound)
- Customer Service experience
- Managing internal and external stakeholders in a corporate environment
- MS Office in particular MS Excel
- Prior experience in a supervisory or Team Lead role

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.



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