Customer Success Manager

24 hours ago

Downtown Core, Singapore SoftwareOne Full time

Job Function: Sales The role:

- Assist Account Manager to develop an overall account plan to maximize opportunities and generate sales activity and gross profit attainment.
- Oversee and coordinate end-to-end service delivery for strategic accounts by working with the Inside Sales (locally in subsidiary and/or GSDC) and the Procurement Specialists (GSDC).
- Acts as key resource for leading industry volume license offerings.
- Assist the Account Manager and other departments on an as-needed basis with day-to-day tasks and communication with the sales team.
- Assist Insides Sales and Procurement Specialist with sales administration tasks as outlined by Account Team Manager.
- Develop strong knowledge of leading industry trends and SoftwareONE service offerings through on-going training with software publishers and SoftwareONE Service teams.
- Engage in pre-sales activities and evaluate cross and up selling opportunities.
- Act as a mentor to Inside Sales and Procurement Specialist team and to new hires in the training program. Provide feedback to Account Team Manager.
- Support sales promotions and execution within team.
- Participate in service improvement and development activities.
- Prepare and lead QBR meetings from an operational perspective
- Assist with completing software license contract renewals for tier 1 Publishers
- Coordinate New Customer Onboarding activities.
- Ensure accurate customer on boarding and visualization of customer data in PyraCloud.
- Act as a point of contact if local support is required for a customer and answer country specific questions
- Achieve quality benchmarks, including minimum number of credit memos/churns.
- Present publisher portals to customers (VLSC, MPSA, etc.)
- Ensure customers are consuming all services they purchased.
- Ability to gather internal information by generating relevant customer reports, to analyze data and to support opportunity developments.
- Involved in Managed Service engagements related to Software Procurement.

What we need to see from you:

- Minimum of 2 years in Inside Sales role is required
- Highly motivated and results oriented; entrepreneurial spirit.
- Strong presentation, communication, organization, multitasking, and time management skills.
- Solid problem solving and consultative skills required. Experience with MS Office (Outlook, Excel, Word, PowerPoint).

Why SoftwareOne?:

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