Manager, Customer Success

**Who is Tenable?**

Tenable® is the Exposure Management company. 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 60 percent of the Fortune 500, 40 percent of the Global 2000, and large government agencies. Come be part of our journey

**What makes Tenable such a great place to work?**

Ask a member of our team and they’ll answer, “Our people” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together

**Your Role**:
**Your Opportunity**:

- Build and manage a team of customer success managers to ensure a high level of customer satisfaction and retention by building customer relationships and providing tailored service and creative solutions for our entire portfolio of customers
- Demonstrate a strong knowledge of our software products, operational procedures and bring together all key operating groups supporting each Enterprise client
- Develop strategies to ensure each customer’s expectations, growth and ROI is met and Tenable’s software products are adding value
- Establish and maintain a strong professional working relationship with Research and Design, Sales, Sales Operations, Marketing and Customer Advocacy
- Delegate projects/tasks to appropriate operating teams, track progress against plan and drive to completion
- Lead account management team meetings, engage and manage necessary stakeholders for project deliverables
- Forecast and track key account performance metrics
- Regularly conduct monthly and quarterly strategic business reviews with all Enterprise accounts and oversee development of action plans to address any issues
- Identify growth opportunities with Enterprise accounts and collaborate with appropriate sales representative to ensure growth
- Recruit, lead and provide training, coaching and team development to customer success team

**What You'll Need**:

- 8+ years of experience in sales, sales management, account management, preferably in a technology (SaaS) company
- Minimum 5 years of leadership experience managing teams up to 10 people
- Strong focus on customer relationship management, product adoption and implementation, and partner support
- Capable of interfacing well at all levels within a company and a client base
- Strong communication skills demonstrated through the ability to communicate clearly, effectively, and persuasively through verbal and written presentation
- Intelligent and exhibits high degree of integrity
- Excellent organization, motivational and leadership skills
- BA/BS degree
- Proven account management skills delivering client focused SaaS based solutions to Enterprise client base
- Demonstrated ability to communicate, present and influence credibly and effectively to all levels within the organization
- Ability to quickly understand client business structures and needs while being able to articulate and demonstrate what is required for a successful implementation of customer expectations
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and the ability to produce professional presentations, reports and analysis for management
- Experience with CRM systems
- Ability and willingness to travel up to 25%

**And Ideally**:

- MBA preferred

If you’ve reached this point, and you’re still not sure if you should apply..Just do it We’re human and we don’t fit a perfect mold. Having diverse backgrounds, experiences and perspectives, that’s a good thing If you’re coming from outside of the cyber industry - great If you’re looking to try something new - awesome All we ask is you bring passion to all that you do, crave creativity and innovation, and embrace the hard work of gaining new skills and accepting big challenges.
- We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels._