Client Delivery Manager

JLL supports the Whole You, personally and professionally.

We are currently seeking a Client Delivery Manager specializing in technology delivery to join our JLL Technologies Client Delivery team. The primary purpose of the role is to lead the deployment of winning solutions for prospective clients including managing effective communication between multiple teams including engineering, product and client team, managing and mitigating the project risks and assuring client satisfaction with the delivery.

The Delivery Manager is responsible for providing technical project planning, management and execution for JLL clients to ensure alignment with overall business strategy. Managing all phases of service delivery for project including analysis and design, configuration and build, testing and training, and deployment.
About JLL Technologies
- JLL Technologies is a specialized group within JLL. We deliver unparalleled digital advisory, implementation, and services solutions to organizations globally. We provide best-in-class technologies to bring digital ambitions to life aligning technology, people and processes. Our goal is to leverage technology to increase the value and liquidity of the world's buildings, while enhancing the productivity and the happiness of those that occupy them.
**Our offerings focus on the following**: CRE Technology (IWMS, CMMS, and EAM), Business Intelligence, Utilization, Workplace Experience and Mobility, and Smart Buildings and Workplaces.
What this job involves
As a Client Delivery Manager at JLL Technologies, you will be directly responsible for
Evaluating complex requirements among multiple stakeholders and interpreting requirements needed to complete delivery
Managing support of the deployed solution cooperating with analysts, implementation specialists, engineers, and testers
Designing solutions to complex client problems
Managing and reporting delivery risks and issues
Managing change control process
Managing user acceptance testing and release plans
Managing communications with stakeholders, business transition team, and business and IT management
Maintaining thorough knowledge of customer segments and customer needs
Maintaining thorough understanding of product features and functionality
Assisting in documenting business needs and identifying appropriate technology solutions
Knowledge, Skills and Abilities
IT Project management w/concentration on software delivery management
Business analysis and requirements gathering
Cross functional team coordination
Relationship management and communications
Proven ability to navigate in a large matrix organization
Excellent attention to detail
Self-motivated, able to set priorities and work autonomously
Customer service focus
Knowledge of real estate industry preferred
Education and experience
Bachelor’s degree required, preferably in information systems, computer science, or business administration
PMI or equivalent certification preferred
Six Sigma certification or exposure preferred
Minimum of 10 years of work experience in IT industry or department
Minimum of 7 years of work experience in leading IT programs
Experience in managing simultaneous complex projects from inception to successful completion
Experience in real estate Industry a plus

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.