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Service Delivery Manager

3 weeks ago

Singapore Amaris Consulting Full time

**Who are we? **:**Amaris Consulting** is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

**Brief Call**: Our process typically begins with a brief virtual/phone conversation to get to know you The objective? Learn about you, understand your motivations, and make sure we have the right job for you
**Interviews** (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities
**Case study**: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

We look forward to meeting you
**Job description**:
**Mission Descriptions**:

- Manage service delivery operations to ensure customer satisfaction.
- Lead a team of service delivery professionals.
- Develop and maintain strong relationships with clients.
- Monitor service performance metrics and identify areas for improvement.
- Develop and implement service improvement plans.
- Manage service level agreements (SLAs) and ensure compliance.
- Manage service delivery budgets and resources.
- Provide regular reports on service delivery performance to senior management.

**Profile Requirements**:

- 5+ years of experience in service delivery management.
- ITIL certification is preferred.
- Possess excellent communication skills, both written and verbal.
- Have strong problem-solving abilities.
- Experienced in IT service management frameworks such as ITIL.
- Experienced in managing service delivery operations.
- Experienced in leading a team of service delivery professionals.
- Have hands-on experience on any coding language.
- Fluent in English.