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Revenue Manager

2 weeks ago

Singapore Holiday Inn Full time

About us Holiday Inn Singapore Orchard City Centre re-launched in 2009 after an extensive multi million dollar renovation of its 324 guest rooms and public areas. Conveniently located in the heart of downtown Singapore, we are just minutes away from the Central Business District and shopper's paradise Orchard Road. Apart from the newly renovated Tandoor North Indian restaurant, the hotel also has the popular Window On The Park all day dining restaurant and the lobby lounge. The hotel has function rooms for up to 400 guests, a brand new atrium club lounge among other facilities. - Handle the responsibility of completing the daily, weekly and monthly revenue checklist - Responsible for ensuring compliance with the Best Price Guarantee and managing third party distributors in compliance with IHG standards and rules - Take an active role in the development of all rates, promotions, packages, and other selling strategies - Prepare revenue management information/reports for all related meetings and other Ad Hoc reports as and when required - Complete monthly P&L Review Reports and Presentations - Review the fact book data and develop actions where necessary, in order to ensure the hotel maximizes on all opportunities available - Monitor competitor pricing for all revenue generating departments, understand the dynamic of the local market and the demand generators, and recommend appropriate actions to the Revenue Room Taskforce in relation to the hotel’s pricing and market mix strategy. - Responsible for tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business - Manage all channels (CRO, GDS, Internet direct and indirect) including but not limited to room types and sell strategy. - Provide input to the annual budget process on all revenue aspects of the business. - Using the tools provided (SBRP) and in compliance with the IHG standards, maintain, update and share information in the areas of a master calendar of external events, competitor rate intelligence, RevPar penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture rates (with the F&B Mgr), Loyalty program penetration both overall and by account (and for bookers), system contribution and trends in rooms and non-rooms revenues by channel, segment and account. - Manage use of revenue systems* on a daily basis. This includes the responsibility for any manipulation of the yield hurdle points and daily inventory balancing where appropriate. Where a yield management system is not installed this includes responsibility for opening or closing Holidex Plus - Guardian of SBRP. Ensure compliance with all SBRP rules and standard processes. - Champion all special projects relating to market research and operational optimization (resource planning, costing, Key Performance Indicators and etc.). *Revenue systems include the central reservations systems Holidex Plus, the yield mgmt system (PERFORM, Concerto) and portions of the Property management system) - Detailed analysis of Hotelligence report to identify and drive opportunities from the report - Identify supporting and opportunity BTA & Consortia for the hotel - Consolidating BTA & Consortia production and action on non-producing BTAs - measure the impact of the actions implemented and indentify any changes required in the action plan - Work closely with Corporate Office to roll out promotions to all major BTA and Consortia (e.g. Singapore Cluster hotels - Free Internet) - Identifying marketing opportunities with KAD for maximum exposure for BTA & Consortia (e.g. AMEX Preferred Extras, 500 bonus PCR points banner, etc) Bachelor’s degree in Hotel Administration or Business Administration, and have 3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience. Previous Revenue Management or Pricing experience is preferred. Required Skills: - Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. - Demonstrated knowledge of effective hotel pricing concepts, yield management optimization and selling strategies, and ability to determine which concepts to apply in given market conditions - Problem solving, analytical, reasoning, motivating, organizational and training abilities - Proficient in the use of Microsoft Office and Microsoft Excel. - Good understanding on using Macro functionality in Excel. - Good writing skills In return for your hard work, you can look forward to a highly competitive salary and benefits package - including: - Duty meals - Birthday Leave on your birthday month - Monthly LOVE Hour - Medical, dental & optical benefits - Insurance Coverage - 25-50% F&B Discount at restaurants within IHG Singapore Hotels - Special Employe