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Revenue Manager
3 weeks ago
At **Holiday Inn® Hotels & Resorts **, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.
At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.
Holiday Inn Singapore Orchard City Centre is looking for a **Revenue Manager **who is able to maximize all revenues to and for the Hotel, including but not limited to Room and Banquet/Catering Revenues. Assist to lead cross functional decision making of all revenue generating departments including Sales and Marketing, Rooms, Catering and Food and Beverage departments. Manage all aspects of competitor intelligence; pricing; management of room inventory, and/or the yield hurdle points; distribution channels, market segment mix; acceptance/denial of major group bookings.
- Handle the responsibility of completing the daily, weekly and monthly revenue checklist
- Responsible for ensuring compliance with the Best Price Guarantee and managing third party distributors in compliance with IHG standards and rules
- Prepare revenue management information/reports for all related meetings and other Ad Hoc reports as and when required
- Complete monthly P&L Review Reports and Presentations
- Review the fact book data and develop actions where necessary, in order to ensure the hotel maximizes on all opportunities available
- Monitor competitor pricing for all revenue generating departments, understand the dynamic of the local market and the demand generators, and recommend appropriate actions to the Revenue Room Taskforce in relation to the hotel’s pricing and market mix strategy.
- Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings.
- Responsible for tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business
- Manage all channels (CRO, GDS, Internet direct and indirect) including but not limited to room types and sell strategy.
- Provide input to the annual budget process on all revenue aspects of the business.
- Using the tools provided (SBRP) and in compliance with the IHG standards, maintain, update and share information in the areas of a master calendar of external events, competitor rate intelligence, RevPar penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture rates (with the F&B Mgr), Loyalty program penetration both overall and by account (and for bookers), system contribution and trends in rooms and non-rooms revenues by channel, segment and account.
- Facilitate the Revenue Room Meeting and RevGen Meeting (which the GM chairs) and generate reports and analyses needed for these meetings, displaying key facts/trends etc., on the revenue room walls
- Manage use of revenue systems* on a daily basis. This includes the responsibility for any manipulation of the yield hurdle points and daily inventory balancing where appropriate. Where a yield management system is not installed this includes responsibility for opening or closing Holidex Plus
- Guardian of SBRP. Ensure compliance with all SBRP rules and standard processes.
- Champion all special projects relating to market research and operational optimization (resource planning, costing, Key Performance Indicators and etc.). _*Revenue systems include the central reservations systems Holidex Plus, the yield mgmt system (PERFORM, Concerto) and portions of the Property management system) _
- Detailed analysis of Hotelligence report to identify and drive opportunities from the report
- Identify supporting and opportunity BTA & Consortia for the hotel
- Consolidating BTA & Consortia production and action on non-producing BTAs - measure the impact of the actions implemented and indentify any changes required in the action plan
- Work closely with Corporate Office to roll out promotions to all major BTA and Consortia (e.g. Singapore Cluster hotels - Free Internet)
- Identifying marketing opportunities with KAD for maximum exposure for BTA & Consortia (e.g. AMEX Preferred Extras, 500 bonus PCR points banner, etc)
