Operation/customer Service Executive

1 week ago


Singapore KINETICS CLIMBING PTE. LTD. Full time

**ROLES & RESPONSIBILITIES**:
Daily climbing gym operations to ensure processes, infrastructure and customer service standards are in place. The areas of responsibilities include (but are not limited to):

- Staff Management in gym operations, including the planning of manpower requirements and management of on-duty staff for gym operations and programs/events
- Counter & Floor Operations as on-duty staff, with a focus on customer service and ensuring safety standards
- Customer Management, being responsible for the gym's service standards, including monitoring and ensuring excellent customer service from gym staff and service recovery protocols
- Basic Facility and Logistics Management, including the upkeeping of cleanliness and serviceability of facilities and equipment for daily gym operations and programs/events.

Preferably Diploma in Business, Sports Science, Sports Education, Outdoor & Adventure Education or similar.
- Preferably Prior experience in climbing, sports / leisure industry, preferably with SNCS Certification (Level 1 or 2)
- Able to do shift work and on weekends & Public Holidays



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