
Customer Service Operations Executive
2 weeks ago
We are looking for a dynamic individual to join the team as a Customer Service Operations Executive. You will have the opportunity to help make a direct impact on our clients (our patients, their families, and partner healthcare organizations) by helping them navigate the resources that are available in Jaga-Me.
- Be the first touchpoint for Jaga-Me's customers; managing queries from clients with professionalism and empathy
- Provide accurate and timely information on Jaga-Me's services and convey our value proposition to clients
- Keep records of customer interactions, transactions, feedback or complaints
- Provide clients with guidance in setting up their accounts and booking our services
- Liaise with internal staff for allocation of cases
- Identify improvements to the quality of the customer’s overall experience with Jaga-Me
- Maintain service quality by establishing and enforcing organization standards
**Job Requirements**
- Proactive approach in serving client
- Ability to honour deadlines - ensure all tickets or clients’ queries are resolved well within the deadline
- Ability to be composed, organised and demonstrate professionalism under pressure
- Independent and also a strong team player
- Ability to multitask, such as toggle between different platforms or IT systems
- Proficiency in English and a second language is preferred
- 5-day workweek on 44 hours including one weekend
- Ability to converse with Mandarin-speaking customers would be a bonus
- Fresh Graduates are welcome to apply
**Perks**
- Opportunity to make a difference in peoples' lives
- Fun and encouraging culture
- Opposite One North MRT Station
**Job Types**: Full-time, Permanent
**Salary**: $2,500.00 - $3,500.00 per month
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 1 year (required)
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