
Patient Service Associate
1 day ago
**1. Job Purpose**
To deliver friendly, efficient customer service and create a warm and welcoming atmosphere for all of internal and external customer/patients, with the key aim of providing excellence patient care and satisfaction.
**2. Duties and Responsibilities**
2.1 Primary
**Responsibilities**:
- Ensure overall décor and cleanliness in the clinic, and that daily equipment are functional and relevant reading materials are up to date
- Trace case notes for appointment and walk-in patients
- Counter assistant
Ø Registration
Ø Enquiry
Ø Cashier
Ø Screening and Escalation
- Room assistant
Ø Coordination/Support
Ø Chaperone
Ø Screening and Escalation
- See to patients’ needs at all times
- Handle patient feedback; escalate to senior patient service associate/service team leader when needed.
- Adhere to clinic/department and hospital policy and procedure (eg: SOP)
2.2 Secondary
**Responsibilities**:
- Assume any other responsibilities tasked by the clinic/nurse manager, service team leader and/or service executive (eg: admin support duties, statistics etc )
- Participate in quality improvement project (eg: 6S, RIE, service improvement project)
**3. Job Specification/ Requirements**
- Minimum GCE “N” Level
- Healthcare or service or related industry is preferred
- Proficient in computer skills
- Team player with good communication and interpersonal skills
- Able to multitask and work in a fast pace environment
- Able to work on 2 rotating shifts, weekends and public holidays
-
Patient Service Associate
2 weeks ago
Queenstown, Singapore National University Hospital Full time**Job Purpose** Patient Service Associate is to manage and provide frontline patient services such as patient admission, in-flight / discharge billing consultation, modes of payment consultation, general enquiries handling, birth registration and cashiering. - **Duties and Responsibilities** - Primary duties and responsibilities (80%) - Pre-Admission...
-
Patient Service Associate
3 days ago
Queenstown, Singapore Alexandra Hospital Full timeAs a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction. **Duties & Responsibilities** - Ensure Procedural Area Readiness - Adhere to Procedural Areas Readiness...
-
Patient Service Associate
1 day ago
Queenstown, Singapore National University Hospital Full time**1.** **Job Purpose** The jobholder is responsible to the Nurse Manager in performing all administrative, secretarial and operational duties using specific knowledge of medical terminology and hospital procedures to achieve patient service quality. **2.** **Duties and Responsibilities** **2.1 Primary Job Duties and Responsibilities (80%)** Admission /...
-
Queenstown, Singapore National University Health System Full time $28,000 - $42,000 per year1. Job PurposeTo provide administrative support and deliver friendly and excellent customer service to patients and visitors, to achieve excellence in patient care and satisfaction.To ensure that functions and responsibilities assigned are efficiently performed to provide effective patient careAdhere to policies and procedures of hospital services2. Duties...
-
Patient Service Associate Kidstart Programme
3 days ago
Queenstown, Singapore National University Hospital Full time**Overview and purpose of the position** **Duties and Responsibilities** - Administrative and Systems Support. Support team with outreach and engagement efforts as required by programme. - Support intake and enquiries of referrals. - Employs effective communication and rapport building skills when interacting with antenatal patients, clients, families, and...
-
Customer Service Associate
6 days ago
Queenstown, Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time1 year exp **Roles & Responsibilities** **Customer Service Associate (Group Contact Centre)** **National University Health System (NUHS)** NUHS is implementing a strategic roadmap to integrate 4 Contact Centres into one, forming the OneNUHS Contact Centre, to execute digital transformation towards a self-service platform. We are recruiting Customer...
-
Clinic Assistant/patient Service Associate
2 weeks ago
Queenstown, Singapore 171 Stirling Family Clinic Full timeWe are a GP clinic in Queenstown looking for experienced/willing people to join as Clinic Assistant! Looking for a part timer for mornings 0830-1230pm, evenings 6-9pm, or both. Would be good if you live nearby!! - Front desk duties like patient registration, triage, cashiering, administrative claims - Opening and closing of clinic, answering phone calls....
-
Patient Service Associate
1 week ago
Queenstown, Singapore Ng Teng Fong General Hospital Full timeTo perform bed allocation on systems, complying to Key Performance Indicator (KPI) - Work closely with different departments and update the status of bed availability. - To monitor and manage bed allocation - Attend to enquiries and follow up on bed requests. - To assist in the preparation of hospital bed census and reporting when required - Ad-hoc others...
-
Service Team Leader
1 day ago
Queenstown, Singapore National University Hospital Full time**Primary Duties and Responsibilities** Incredible care for patients: - Practice NUH Service Acts - “G.O.O.D” to enquiries from patients and/or NOK. - Ensure service associates are compliance to SOC Operations Standards in the clinics. Incredible care for staff: - Lead / supervise a team of counter or room assistant. - Assist Clinic Manager with the...
-
(Senior) Associate Executive
1 week ago
Queenstown, Singapore National University Hospital Full time**Career in the Hospital** Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities. At NUH, we are driven by a shared purpose - to lend a helping...