Patient Service Associate

1 week ago


Queenstown, Singapore National University Hospital Full time

**1. Job Purpose**

To deliver friendly, efficient customer service and create a warm and welcoming atmosphere for all of internal and external customer/patients, with the key aim of providing excellence patient care and satisfaction.

**2. Duties and Responsibilities**

2.1 Primary

**Responsibilities**:

- Ensure overall décor and cleanliness in the clinic, and that daily equipment are functional and relevant reading materials are up to date
- Trace case notes for appointment and walk-in patients
- Counter assistant

Ø Registration

Ø Enquiry

Ø Cashier

Ø Screening and Escalation
- Room assistant

Ø Coordination/Support

Ø Chaperone

Ø Screening and Escalation
- See to patients’ needs at all times
- Handle patient feedback; escalate to senior patient service associate/service team leader when needed.
- Adhere to clinic/department and hospital policy and procedure (eg: SOP)

2.2 Secondary

**Responsibilities**:

- Assume any other responsibilities tasked by the clinic/nurse manager, service team leader and/or service executive (eg: admin support duties, statistics etc )
- Participate in quality improvement project (eg: 6S, RIE, service improvement project)

**3. Job Specification/ Requirements**
- Minimum GCE “N” Level
- Healthcare or service or related industry is preferred
- Proficient in computer skills
- Team player with good communication and interpersonal skills
- Able to multitask and work in a fast pace environment
- Able to work on 2 rotating shifts, weekends and public holidays



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