
Patient Service Associate
1 week ago
**1. Job Purpose**
To deliver friendly, efficient customer service and create a warm and welcoming atmosphere for all of internal and external customer/patients, with the key aim of providing excellence patient care and satisfaction.
**2. Duties and Responsibilities**
2.1 Primary
**Responsibilities**:
- Ensure overall décor and cleanliness in the clinic, and that daily equipment are functional and relevant reading materials are up to date
- Trace case notes for appointment and walk-in patients
- Counter assistant
Ø Registration
Ø Enquiry
Ø Cashier
Ø Screening and Escalation
- Room assistant
Ø Coordination/Support
Ø Chaperone
Ø Screening and Escalation
- See to patients’ needs at all times
- Handle patient feedback; escalate to senior patient service associate/service team leader when needed.
- Adhere to clinic/department and hospital policy and procedure (eg: SOP)
2.2 Secondary
**Responsibilities**:
- Assume any other responsibilities tasked by the clinic/nurse manager, service team leader and/or service executive (eg: admin support duties, statistics etc )
- Participate in quality improvement project (eg: 6S, RIE, service improvement project)
**3. Job Specification/ Requirements**
- Minimum GCE “N” Level
- Healthcare or service or related industry is preferred
- Proficient in computer skills
- Team player with good communication and interpersonal skills
- Able to multitask and work in a fast pace environment
- Able to work on 2 rotating shifts, weekends and public holidays
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