Patient Service Associate, Emergency Medicine

4 days ago

Queenstown, Singapore National University Health System Full time $28,000 - $42,000 per year

1. Job Purpose

  • To provide administrative support and deliver friendly and excellent customer service to patients and visitors, to achieve excellence in patient care and satisfaction.
  • To ensure that functions and responsibilities assigned are efficiently performed to provide effective patient care
  • Adhere to policies and procedures of hospital services

2. Duties and Responsibilities

2.1 Primary Duties and Responsibilities (80%)

  • Register patients presenting at Emergency Medicine Department
  • Collect payment for A&E facility fee and deposit for inpatient admissions
  • Provide Financial Counseling to patients and relatives for inpatient admissions
  • Handle general and phone enquiries
  • Attend to patient and visitors needs
  • Ensure overall decor and cleanliness at the counters and waiting areas
  • Ensure equipment are functional and relevant reading materials are up to date
  • Discharge Emergency patients
  • Sort and organize E-cards
  • Handling of General Enquiries through EMD hotline &
  • Apply telephone etiquette standards when handling phone enquiries
  • Follow through on enquiries until case is closed
  • Book appointments in EPIC or through liaising with Specialist Outpatient Clinics (SOC)
  • Follow through for all appointment requests required by EMD within 3 workingdays.
  • Provide updates on patient's condition to patient's relatives eg. Doctor has ordered X-ray, waiting for blood tests results, waiting for available bed for admission
  • Remind doctor or nurse to update patient's relatives
  • Look out for patients and/or patients' relatives who require assistance
  • Assist patients and/or patients' relatives with enquiries
  • Resolve any PR problems
  • Adhere to department and hospital policies and procedures

2.2 Secondary Responsibilities and Duties (20%)

  • Attend daily roll call / meetings
  • Participate in quality improvement project (eg: 6S, RIE - Service Improvement Project)
  • Assume any duties / responsibilities as assigned by Ops Head, Executive or Service Executive

3. Job Specification/Requirements

  • At least GCE 'N'/'O' level education
  • Possess Class 3 or 4 License
  • Practical Knowledge of hospital operations is an added advantage
  • Proficiency in computer skills (MS Office)
  • Possess good interpersonal and communication skills
  • Display compassion, a positive and caring attitude towards patients, internal and external clients
  • Willing to work 3 rotating shifts

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