Patient Service Associate

11 hours ago

Queenstown, Singapore Alexandra Hospital Full time

As a Patient Service Associate in our wards, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

**Duties & Responsibilities**
- Handle admission, discharge and transferring of patients into wards, which includes creating and maintaining proper personal records of patients without compromising any data and safety breaches.
- Making internal and external appointments for patients as per ordered by doctors.
- Ensure ward’s operational and procedural area readiness based on desired service standards.
- Provide basic financial counselling to patient and next-of-kin when requested.
- Manage stock inventory within the assigned ward.
- Provide chaperone assistance to doctors/nurses and prepare consultation documents.
- Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

**Requirements**:

- Minimum GCE “O” Levels qualification or equivalent.
- Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
- Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
- Able to multitask and work in a fast-paced environment.
- Working schedule: 5 days’ work week (Monday to Sunday, including Public Holidays) on rotating shifts. Earliest shift starts from 8am to 5:30pm, and latest shift starts from 12pm to 9:30pm.
- *Only Singaporean and Singapore PRs may apply._

**Job Types**: Full-time, Contract
Contract length: 24 months

**Benefits**:

- Additional leave
- Employee discount
- Parental leave

Schedule:

- Day shift
- Early shift
- Holidays
- Late shift
- Shift system
- Weekend availability

Supplemental pay types:

- 13th month salary
- Performance bonus
- Yearly bonus

Work Location: In person

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