Service Team Leader

1 week ago


Queenstown, Singapore National University Hospital Full time

**Primary Duties and Responsibilities**

Incredible care for patients:

- Practice NUH Service Acts - “G.O.O.D” to enquiries from patients and/or NOK.
- Ensure service associates are compliance to SOC Operations Standards in the clinics.

Incredible care for staff:

- Lead / supervise a team of counter or room assistant.
- Assist Clinic Manager with the staff development for new/junior staff.
- Orientate and induct new staff

Create our future:

- Ensure staff is compliance to clinic/department and hospital policy and procedure (eg: SOP)

**Secondary Duties and Responsibilities**
- Assume any other responsibilities tasked by the Ops Head, Clinic / Ops manager
- Participate in quality improvement project (eg: 6S, RIE, service improvement project)



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