Outbound Team Leader

2 weeks ago

Queenstown, Singapore inCall Systems Pte Ltd Full time

**Job Description & Requirements**

**Responsibilities**:

- Responsible for day to day operations, training and management of different teams to achieve targeted Service Levels.
- Conducts regular transaction monitoring and call reviews for the purposes of quality assurance, coaching and training.
- Ensures that follow-up actions are in place to address any gaps in staff competency and weaknesses.
- Generates daily, weekly and monthly reports and other documentation as required.
- To perform planning, forecasting, implementing and monitoring.
- Ensures all standards and procedures are followed and maintained.
- Other ad hoc duties as required by manager

**Requirements**:

- Min 2 year of B2B experience in a Telesales environment (Preferably in the area Finance, Insurance or Technology solution (SW/HW) industry)
- Fluent in English
- Min diploma or equivalent
- Self-motivated and self-driven; able to work independently with little or no supervision while maintaining consistently high productivity
- The ability to "solution sell" rather than selling a product
- Excellent verbal, written and interpersonal communication skills

**Salary**: $2,200.00 - $2,700.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Monday to Friday

**Experience**:

- Warehouse experience: 2 years (preferred)

Work Location: In person

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