Content Team Lead, HR Services

**Who are we?**

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Content Team Lead, HR Services

**Job Summary**

As the Content Delivery Team Leader you will have responsibility for making HR guidance simpler and clearer. You will need to be able to produce and maintain clear and meaningful content with a strong focus on user needs.

This is a role rich in opportunity and challenge for people passionate about improving the employee experience in Equinix and how we deliver HR as a digital service. You’ll join a multi-disciplined team at a time of considerable and exciting transformational change.

**Responsibilities**

Team management - Content Delivery Team leader
- Provide leadership to direct reports and build a highly capable team through the attraction, training and development of the necessary skilled professionals to meet the business needs
- Manage the workload of assigned process team, ensuring that work is completed within set performance standards on timeliness, quality and productivity. Acting as the editor of content produced by your team
- Provide timely feedback to the content design team to amend content if principles or standards have not been applied
- Support, develop and train team members on HR systems and processes for assigned process area
- Serve as a first point of escalation for team members to resolve any complex issues for content process area and/or systems
- Be responsible for the maintenance of existing content on the platform, ensuring periodic review schedules, the social feeds and feedback are maintained across the platform
- Prepare articles and other supporting documents to communicate HR related information in a user friendly and easily digestible way
- Review and edit existing HR information content to make it more user friendly and in line with the agreed knowledge base templates
- Create content in a range of formats according to what works best for the end user demographic and type of information being communicated (e.g. FAQs, text format, pictures, videos etc.)
- Categorise and tag content in a logical way which will make content easily accessible and searchable to ensure maximum use
- Liaise with content owners outside of the immediate HR Services team to support development of their content and ensure tone of voice and templates are adhered to
- Act as an ambassador and protector of the agreed knowledge base principles

**Qualifications**
- Proven years experience preferred
- Bachelor's degree preferred

Person specification

In this dynamic environment you will:

- Use previous design experience to create user-centred content that is clear, concise, and meaningful
- Be able to write and edit using a style guide and plain English
- Be able to explain content design decisions in a way that stakeholders and the team can understand
- Be comfortable reflecting on feedback and constructively reviewing the work of others, adapting to changing priorities and workloads as and when needed
- Have excellent stakeholder management skills

Essential criteria

To succeed in this role, you will need:

- Previous experience of managing
- Ability to identify and write user needs, working autonomously
- experience creating effective content for a range of channels
- experience in digital communications and transformation skills, including creation of content in a digital format
- Previous experience of building a knowledge base
- Understanding of writing to content standards or style sheet
- Proven experience working on several different content delivery projects simultaneously whilst adapting, reflecting and being resilient to change
- Ability to confidently demonstrate your work, showing the value of prototyping
- Demonstrable experience of using content management systems
- Ability to multitask and meet multiple deadlines in a fast-paced environment
- Ability to work with global and cross functional teams

Desirable Criteria
- Experience of user research
- An awareness of how to analyse pain points within services and communicating and sharing design solutions
- Advantageous to have experience of the Service Now Tool or similar tool and its knowledge base functionality, limitatio