Specialist, Consumer Services Experience and Digital Content, Sea&i

3 days ago

Queenstown, Singapore NIKE Full time

**WHO YOU’LL WORK WITH**

The Consumer Services Specialist for Experience and Digital content will be responsible for creating content on both Nike’s internal and external communication platforms as well as providing data analysis and evaluation support to the Consumer Services team to deliver continuous service improvement to the Nike consumer.

**WHO WE ARE LOOKING FOR**

To succeed in this role, you are a team player, creative thinker, and driven self-starter who requires little supervision. You should also possess regional experiences and a global mindset to work with various cross functional teams and stakeholders across the organization.
- Excellent writing, editing and communication skills. Experience in utilising content management system (CSM) will be an advantage.
- Possess an analytics mindset to analyse training needs through data mining and training surveys.
- Ability to shift gears quickly, tackling diverse departmental functions, and working with colleagues and stakeholders across different territories and timezones.
- Ability to read, write and/or translate in one or more of the following languages to create localised content will be an advantage: Malay, Chinese, Thai.
- Have a bachelor’s degree and 4 or more years of experience in editorial publishing or customer service.

**WHAT YOU’LL WORK ON**

In this role, you will be responsible for overseeing the content workflow on various communication platforms for both internal and external stakeholders. Your daily responsibilities include researching, writing, and editing new and existing content, as well as collaborating closely with cross-functional teams to complete work requests.

Besides content, data analysis is also part of your core responsibilities. You will review learning evaluations and quality metrics aligned with business objectives. You will lean into your ability to oversee service quality and training ensures a seamless and positive experience for our Nike consumer.
- Prepare, review, revise, and maintain internal procedural articles and documents, gathering and analysing procedural information from key stakeholders to document new or changing processes.
- Research, plan, and produce consumer-facing external articles by identifying problem areas or procedural deficiencies and proactively suggesting improvements to the team.
- Use of content management system (CMS) to manage the lifecycle of posts and articles, including draft, review, translation, and publish phases.
- Assess impacts of a service or training gaps, identify customer pain points and drive improvement initiatives through quality audits.
- Develop comprehensive training documentation that meets functional needs and organizational standards.
- Create, track, and monitor daily, weekly, and monthly reporting data and key performance indicators (KPIs).

  • Account Management Specialist, Digital Pin Content

    1 week ago

    Queenstown, Singapore Razer (Asia-Pacific) Pte. Ltd Full time

    Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work**, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also **a great place to work,** providing you the unique, gamer-centric #LifeAtRazer experience that...

  • Director, Consumer Products, Sea

    2 weeks ago

    Queenstown, Singapore Warner Bros. Discovery Full time

    **_Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...

  • Digital Experience Associate

    3 days ago

    Queenstown, Singapore William Tan Organisation Full time $38,400 per year

    Digital Experience AssociateCreate online experiences people remember.We're looking for a Digital Experience Associate to bring fresh ideas and creativity into how we connect with people online. If you're someone who loves design, content, and building meaningful digital interactions — this role is for you.What You'll Do:-Design and manage digital content...

  • Sea & Oceania Marketing Communication Coordinator

    1 day ago

    Queenstown, Singapore DNV Full time

    Local Unit & Position Description: The position will cover a 100% role as Marketing and Communications Coordinator for Digital Solutions DNV - APAC, South East Asia and Oceania. The location is based in Singapore for Regional Marketing team, direct reporting to SEA Area Manager with dotted line to APAC Regional Marketing Manager. The Marketing and...

  • Content Marketing Specialist

    3 days ago

    Queenstown, Singapore STERRA TECH PTE. LTD. Full time $60,000 - $120,000 per year

    Company OverviewWe invite you to join our team at , a homegrown brand dedicated to enhancing people's lives in their own homes. At Sterra, we firmly believe that everyone deserves a home that offers convenience, health, and comfort, enabling a high quality of life. We strive to ensure affordability, making our offerings accessible to all. We take great pride...

  • Content Team Lead, HR Services

    3 days ago

    Queenstown, Singapore Equinix Full time

    **Who are we?** Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...

  • Manager, Partnerships Marketing, Sea

    3 days ago

    Queenstown, Singapore Warner Bros. Discovery Full time

    **_Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...

  • Marketing Executive

    1 week ago

    Queenstown, Singapore RYAN'S GROCERY (S) PTE. LTD. Full time

    Are you passionate about gourmet experiences and premium products? Join our team at Ryan's Grocery (S) Pte Ltd, a leading gourmet grocery and restaurant dedicated to delivering exceptional quality and service to our discerning clientele. We are at the forefront of innovation and tradition, shaping the future of gourmet retail and dining experiences. As we...

  • Part Time Digital Content Producer

    1 week ago

    Queenstown, Singapore EA Organization, Prudential Full time

    **What will you be doing** Develop compelling digital content across various media platforms such as TikTok and Instagram to attract our target audience. You are to craft high quality, innovate and unique content to contribute to the company’s digital presence and overall success. You would be required to work closely with the marketing team in order to...

  • Digital Marketing Executive

    1 week ago

    Queenstown, Singapore UCARS Pte Ltd Full time

    **Overall Job Objectives** To support the execution of UCARS’ Marketing strategy **Responsibilities** - Beyond these key pillars, you will also dip your toes in these areas: marketing automation, Google Tag Manager, ecommerce management (Google Merchant Centre/Facebook Catalogue Manager), conversational bots, audience analysis, etc. - Conduct research on...