Customer Service Associate

2 weeks ago


Queenstown, Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time

1 year exp

**Roles & Responsibilities**

**Customer Service Associate (Group Contact Centre)**
**National University Health System (NUHS)**

NUHS is implementing a strategic roadmap to integrate 4 Contact Centres into one, forming the OneNUHS Contact Centre, to execute digital transformation towards a self-service platform. We are recruiting Customer Service Associates to be part of this exciting journey towards a future-ready Contact Centre. As a Customer Service Associate, you represent NUHS and serve as the gateway for patients and caregivers to access healthcare services.

If you have a keen interest in healthcare, enjoy helping others and is ready to make a difference, join us and be part of this transformative journey to serve our patients and their caregivers

**Responsibilities**:

- Assist callers with their requests, e.g. appointments scheduling (new appointments, reschedule or cancel existing appointments) and general enquiries.
- Understand caller’s needs and provide timely, accurate and appropriate information and assistance.
- Coordinate and liaise with other departments in the hospital(s) to ensure requests are followed up on and resolved.
**Job Requirements**
- Higher NITEC in a relevant healthcare course or Diploma from a recognized institution
- Excellent verbal communication skills; fluent in English and mother tongue
- Ability to work shifts, weekends, and public holidays
- Prior experience in the healthcare or service industry will be an advantage
- Applicants without minimum qualifications but with relevant call center experience will be considered.

The National University Health System (NUHS) plays a key, contributing role in Singapore’s healthcare. Our versatile and experienced team of healthcare professionals has only one aim - to help people get better, and live healthier and longer lives.

We do this by improving medical care, lowering disease recurrence, producing better healthcare professionals, and turning research findings into better medical treatments for diseases that affect Singaporeans. And the reason we’re able to do these things is because we have the best and most dedicated people. Come join us and help shape medicine for our future.



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