Patient Service Associate Kidstart Programme

2 weeks ago

Queenstown, Singapore National University Hospital Full time

**Overview and purpose of the position**

**Duties and Responsibilities**
- Administrative and Systems Support. Support team with outreach and engagement efforts as required by programme.
- Support intake and enquiries of referrals.
- Employs effective communication and rapport building skills when interacting with antenatal patients, clients, families, and staff.
- Collaborates with interdepartmental and external colleagues with the aim of providing holistic care and optimise health outcomes for antenatal clients recruited under the Home Visit Programme.
- Assist in appointment scheduling and rescheduling and addresses client enquiries. (e.g. teaches the use of the Health Buddy for assessing their records and services (e.g. changing appointments).
- Provide frontline services and general administrative duties at the clinic pertaining to KidSTART programme.
- Support in other administrative and operation needs in patients support.
- Identifying needs and screening. Effectively manage patient caseloads at clinic touchpoints.
- Identify, assess, and respond on the eligibility outcomes of families efficiently and effectively.
- Maintains documentation and complete reporting requirements according to organisation standards.
- Attend to KidSTART patients at counters for registration and payment.
- Attend to KidSTART patients billing and charges if they required financial support.
- Attend to data requests pertaining to KidSTART patients’ information.
- Participate and be involved in the regular reviews of existing programmes and processes with the team.

**Secondary Responsibilities and Duties**
- Performs other job-related duties as assigned by assigned by supervisor.

**Requirements**:

- Diploma with 2 - 4 years’ relevant experience, or GCE N/O/A Level, or NITEC in Healthcare/Equivalent with 6 - 10 years’ relevant experience
- Working experience in service or healthcare industry will be advantageous.
- Proficiency in MS Office and SAP preferred.
- Proficient in computer skills.
- Team player with good interpersonal and communication skills.
- Pleasant and friendly disposition.
- Possess service-oriented mindset and proactive in engaging with people.
- Able to multi-task and work in a fast-paced environment.
- Ability to maintain calendars and schedule appointments
- Ability to understand and follow specific instructions and procedures

**Closing & Applications**

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.

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