Full Time Contact Centre Associate

Executive, Training and QA (Contact Centre)Join to apply for the Executive, Training and QA (Contact Centre)role at Income Insurance Limited Executive, Training and QA (Contact Centre)Join to apply for the Executive, Training and QA (Contact Centre)role at Income Insurance Limited Job Description The role of the QA executive is to ensure the standard of...

Join to apply for the Manager (Contact Centre Operations)role at Ministry of Defence of Singapore Get AI-powered advice on this job and more exclusive features. What The Role Is You will be part of a dynamic team responsible for delivering exceptional customer service at the NS Contact Centre (NSCC), to MINDEF/SAF’s customers who contact us through...

Roles & ResponsibilitiesStart date: 22 Sep 25 (Training will also be on 22 Sep 25, 3-4 weeks training)Location: Raffles CentreFull day temp:Working Days: Monday to Sunday, including Public Holidays Working Hours: 8am to 10.30pm (shift-based coverage), 9 hrs per day including 1 hr lunch break, (shift interval 8am,9am, 10am,1.30pm) Work Week: 5 days per...

You will be responsible for the following: Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time. Implement manpower planning in line with call volume and calling capacity. Schedule and roster contact centre team considering call arrival pattern and shrinkage. Resolving...

Part Time - Early Childhood Educators passionate about chess and Storytelling!Join to apply for the Part Time - Early Childhood Educators passionate about chess and Storytelling!role at Story Time Chess Part Time - Early Childhood Educators passionate about chess and Storytelling!Join to apply for the Part Time - Early Childhood Educators passionate about...

You will be responsible for the following: Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time. Implement manpower planning in line with call volume and calling capacity. Schedule and roster contact centre team considering call arrival pattern and shrinkage. Resolving...

Our client is a global and established Multinational Company, who is seeking to recruit a Customer Advisor (Contact Centre). This position is based in Singapore. **Customer Advisor (Contact Centre)** Reporting to the Customer Service Supervisor in our Contact Centre, you should confidently and knowledgeably provide the full suite of Company customer...

Sr/ Customer Support Associate (Appointment & Contact Centre)Institution: Tan Tock Seng Hospital Family Group: Ancillary Working in TTSH's Appointment and Contact Centre, you will be required to: Responsibilities Handle patient enquiries and appointment scheduling through multiple channels (phone, email, SMS)Coordinate medical appointments across various...

**Role: Contact Centre Lead** **Location: Singapore** **Client: IT Services (Govt Project)** **Duration: Permanent **Responsibilities**: - Support the day-to-day Contact Centre operations for GovTech Operation Centre - **Oversee and monitor performance of customer service officers to ensure service levels are met**: - Handle complaints/ feedback and...

You will be required to: - Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility - Empathize with customers, and offer clear and relevant advice - Provide policy recommendations and refer customers to client advisers for more comprehensive explanations - Perform post-case administration for future...