Director, Customer Success

1 week ago

Singapore SENTINEL LABS PTE. LIMITED Full time

**What are we looking for?**:
SentinelOne is seeking a dynamic and accomplished leader to shape and expand our rapidly growing **APJ Customer Success and Renewals teams**. This hybrid role requires expertise in both areas to drive team excellence and ensure customer satisfaction.

We’re looking for someone with a technical mindset, exceptional relationship-building abilities, and a talent for creating win-win outcomes for customers and the company alike. If you’re passionate about advancing cutting-edge technology while working in an innovative, supportive culture, we invite you to join us in shaping SentinelOne’s future in the APJ region.

**What will you do?**:

- Lead and develop a team of **Customer Success Managers and Renewal Sales Representatives**covering various markets and segments across **APJ**.
- Manage accurate forecasts, set business expectations, and effectively communicate results to senior sales management.
- Supervise and execute end-to-end sales activities, including deal assessments, quoting, commercial negotiations, and deal closures.
- Provide coaching, guidance, and best practices to enhance sales effectiveness.
- Measure and report against KPIs, and create ad-hoc reports as needed.
- Proactively manage your team's funnel and assignments to ensure timely renewals.
- Conduct quarterly business planning, with a focus on delivering targets.
- Assist in recruiting, hiring, and training to maintain a high-performing **Renewal Sales**team.
- Gain and maintain expertise in **SentinelOne**products and offerings.
- Inspire and motivate individuals through leadership, coaching, creative incentives, and recognition of achievements.

**What experience and knowledge should you bring?**:

- 5-7 years of leadership experience, which includes managing an APJ Customer Success and Renewals Team.
- Experience in customer success driving satisfaction, adoption, and retention.
- Proven success in renewal sales management within an enterprise software vendor, preferably within cybersecurity.
- Skilled at building customer relationships and working with indirect go-to-market models involving channel partners and distributors.
- Proficient in Customer Success tools (e.g., Totango, Salesforce) and experienced in creating one-to-many and digital-touch strategies.
- Strong communicator with cross-cultural experience and a proven ability to manage customer expectations effectively.
- Experienced in leading and mentoring teams, fostering collaboration, and driving results in B2B and SaaS settings.
- Technical aptitude for understanding customer challenges and providing best-practice solutions.
- Thrives in fast-paced, multitasking environments, with strong organizational and analytical skills.

  • Director of Customer Success

    2 weeks ago

    Singapore Blackpanda Pte Ltd Full time

    **Our story**: - Blackpanda Group is Asia's leading local cyber incident response firm, dedicated to delivering world-class digital emergency response services to businesses in the region. We help businesses strengthen their cyber resilience and secure their digital operations by supporting them with incident response delivered by local experts and cyber...

  • Director, Customer Success

    2 weeks ago

    Singapore Adobe Full time

    Director, Customer Success & Technical Account Management - AsiaJoin to apply for the Director, Customer Success & Technical Account Management - Asia role at AdobeDirector, Customer Success & Technical Account Management - AsiaJoin to apply for the Director, Customer Success & Technical Account Management - Asia role at AdobeGet AI-powered advice on this...

  • Senior Customer Success Director

    12 hours ago

    Singapore Straight Up Full time

    Senior Customer Success Director (Remote)Senior Customer Success Director (Remote)5 days ago Be among the first 25 applicants Senior Customer Success Director (Remote Opportunity)Use Your Expertise to Guide Meaningful Client Transformation Are you a seasoned professional with a background in customer success, strategic consulting, or client...

  • Partnership & Customer Success Director

    2 weeks ago

    Singapore TELENOR GO PTE. LTD. Full time

    We are now looking for a Partnership & Customer Success Director, are you the one we are looking for? **Summary of the role**: Telenor Global Services Pte Ltd is seeking a Partnership & Customer Success Director to join our team and take part in our ambitions to reach 1 Billion users world-wide. The role’s responsibilities include building and...

  • Customer Success Director

    1 week ago

    Singapore COMCAST INTERNATIONAL SINGAPORE PTE. LTD. Full time

    **Customer Success Director **(APAC) - Singapore**: FreeWheel, A Comcast Company, empowers all segments of The New TV Ecosystem. We are structured to provide the full breadth of solutions the advertising industry needs to achieve their goals. We power the technology, data enablement, and convergent marketplaces required to ensure buyers and sellers can...

  • Customer Success Director

    4 days ago

    Singapore Anaplan Full time

    Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By...

  • Strategic Customer Success Director

    1 week ago

    Singapore Salesforce Full time

    **Job Category **:Customer Success Group **Job Details**: Strategic Customer Success Director to be based in Singapore They are experienced leaders and strategic business professionals with experience in driving large scale technology based change along with deep experience of Salesforce technology and governance. With a focus on maximizing return on...

  • Senior Leadership Project Manager

    15 hours ago

    Singapore beBee**Director** Full time $90,000 - $120,000

    Join the leadership team as a Director of Client Projects and make a lasting impact on our organization.This role is ideal for seasoned professionals with a proven track record of success in leading cross-functional teams and driving business growth. As a Director of Client Projects, you will be responsible for directing the application of existing policies...

  • Director Customer and Vendor Success

    2 weeks ago

    Singapore SALES INNOVATION PTE. LTD. Full time

    We are looking for a highly motivated Director of Customer and Vendor Success to work with both the software vendors we represent across the Region and their customers. We are a newly formed company based in Singapore therefore, this role is based in Singapore. Significant Previous Experience in the following. 1. Customer success management across the APAC...

  • Director Customer Success and Relations

    2 days ago

    Singapore EPM Scientific Full time

    Overview Associate Vice President (APAC) at EPM Scientific Our client is a fast growing healthtech company focused on delivering innovative solutions to hospitals, home care providers and healthcare stakeholders. They are currently looking for a Director of Customer Success and Relations to manage strategic relationships with internal and external...