Solutions Engineer

1 week ago

Singapore Dynamic Yield Full time

**About Our Solutions Engineer**:
Dynamic Yield is on the lookout for a Solutions Engineer with experience interacting with customers, knowledge of technology, and can empathize with the trials and tribulations of being a developer. As the Solutions Engineer, you are the bridge between the technology team and the user, walking the tightrope between customer satisfaction and developer ability. The role requires someone who can walk gingerly between development, product, marketing, and leadership from some of our largest clients. You'll serve as the product expert, guiding clients user experience and, ultimately, client satisfaction through their implementation of Dynamic Yield products.

Our Solutions Engineer must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator. A proven track record of creating and maintaining deep, lasting relationships with customers is a must as you'll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yield's customers.

**The Task-at-Hand**:

- Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product
- Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer's purchase(s) of Dynamic Yield products
- Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
- Partner with the Engineering and Development teams to resolve customer issues
- Write documentation, knowledge-based articles, and tutorials to improve the customer experience of Dynamic Yield features
- Participate in the QA process of current and new products/services and work frequently with product and engineering teams to address opportunities and product enhancements
- Contribute to the development of our implementation and support policies and procedures

**Optimal Skills for Success**:

- Familiarity with e-commerce specific terms and configuration is preferred
- Comfortable with iOS and Android mobile platforms and their development tools
- Able to read code and write code (especially JavaScript, HTML, CSS, - a must)
- BS in Computer Science or equivalent experience
- Excellent time management and strong organization skills
- Ability to maintain poise under stress, especially when resolving issues
- Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment
- Strong written and verbal communication skills including the ability to communicate with both technical and non-technical customers
- Must thrive at working in a fast-paced environment
- Ability to work in a team environment while working independently
- Experience working on a Technical Support Team is beneficial

  • Lead Mechanical Engineer

    3 days ago

    Singapore beBeeMECHANICAL ENGINEER Full time $150,000 - $200,000

    Lead Mechanical Engineer PositionAbout the Role:We are seeking an experienced and skilled Lead Mechanical Engineer to join our team. The ideal candidate will have a strong background in mechanical engineering, excellent project management skills, and the ability to lead a team of engineers.Key Responsibilities:Review contract documents and make necessary...

  • Senior Process Engineer

    4 days ago

    Singapore The Chemical Engineer Full time

    Wood is currently recruiting for a Process Engineer with extensive experience in the pharmaceutical and bio-pharma industry to support our growing operations in Singapore. You will be responsible for ensuring that process engineering activities on assigned projects are executed within budgeted manhours and approved schedules, in compliance with project...

  • Senior Process Engineer

    2 weeks ago

    Singapore The Chemical Engineer Full time

    Wood is currently recruiting for a Process Engineer with extensive experience in the pharmaceutical and bio-pharma industry to support our growing operations in Singapore. You will be responsible for ensuring that process engineering activities on assigned projects are executed within budgeted manhours and approved schedules, in compliance with project...

  • Senior Process Systems Specialist

    2 days ago

    Singapore beBeeProcess Engineer Full time $120,000 - $180,000

    Job Description">Hanwha Ocean Offshore Business is transitioning from a traditional shipbuilder to an Engineering, Procurement, Construction, Installation, and Operation (EPCI(O)) solution provider. We offer products such as FPSO, FLNG, Offshore Renewables, and other Floating Production Units.We are expanding our global footprint by establishing new Global...

  • Solutions Engineer 3

    1 week ago

    Singapore Viavi Solutions Full time

    Summary: Duties & Responsibilities: - VIAVI (NASDAQ: VIAV) has a 90+ year history of technical innovations that have evolved to keep pace and address our customer’s most pressing business issues. We make equipment, software, and systems that help to plan, deploy, certify, monitor, and optimize all kinds of networks - like those for mobile phones, service...

  • Senior HVAC Design Specialist

    4 days ago

    Singapore beBeeMechanical Engineer Full time

    Job DescriptionAt our organization, we apply our knowledge and expertise to drive meaningful solutions for the pharmaceutical industry. As a dedicated professional in this field, you will play a vital role in shaping the future of life sciences.As a key member of our team, you will be responsible for overseeing the entire HVAC design process. Your technical...

  • Solutions Engineer

    2 weeks ago

    Singapore INC HR SOLUTIONS PTE. LTD. Full time

    At Mambu, we believe that banking and financial services can change the world for the better. We also know that inflexible systems are slowing innovation and limiting impact. **We’re on a mission to change that, to make banking work better for everyone. Join us as we bring banking and financial services technology into the digital-first world. Where our...

  • Test Solutions Engineer

    2 weeks ago

    Singapore PGI TECHNOLOGY SOLUTIONS PTE. LIMITED Full time

    **About PGI Technology Solutions**: PGI Technology Solutions is a leading provider of AI-driven testing, automation, and process optimization services. We partner with platforms like ACCELQ, UiPath, Blue Prism, and TestRigor to deliver next-gen quality engineering solutions for our global clients. **Role Overview**: **Key Responsibilities**: - Design and...

  • Solution Development Engineer

    5 days ago

    Singapore AIR LIQUIDE GLOBAL E&C SOLUTIONS SINGAPORE PTE. LTD. Full time

    **AIR LIQUIDE GLOBAL E&C SOLUTIONS SINGAPORE PTE. LTD.**: Air Liquide Engineering & Construction, the engineering and construction activity of the Air Liquide Group, builds the Group’s production units (mainly air gas separation and hydrogen production units) and also supplies external customers with its portfolio of technologies. Its industrial gas,...

  • Senior Software Engineer

    2 weeks ago

    Singapore Assurity Trusted Solutions Full time

    Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a...