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Customer Service Representative

2 weeks ago

Singapore Huntsman Full time

Huntsman is now searching for a new Customer Service Representative. Protect and enhance Business Customer relationship by being the day to day operational contact with customers in various sectors. Be the link between customers, the sales managers, the supply chain and other appropriate functions, taking full accountability for customer orders from the point at which they are received until the point at which the invoice is been raised. Assist commercial and CS supervisor/manager to reach commercial objectives in the related sector and operations targets for the companies. Play as a key team player in the whole CS team and take up team back-up role when necessary.

**As the Customer Service Representative, you will**:
**Order fulfilment and Delivery Solution/Operations**
Ensure that customer order requirements are clearly represented by way of order entry. Verify that Huntsman can adept all details of the order including all customers special order requirements. Ensure HPP pricing policy and approval process is strictly executed. Process orders accurately and efficiently according to established procedure Make commercial decisions objectively and within agreed guidelines so ensuring a high level of customer care. Complete all necessary administration and customer follow up as required and ensure that the customer database is kept updated, This includes Customer master data, commissions, rebates and Customer specific sales specifications. Ensure error free invoicing routines and hence elimination of credit/debit notes.

**2) After sales service**

To ensure that all customers’ complaints are clearly understood and promptly communicated with relative sales representative; to gather information, analyze, report and propose solution to customer in close co-operation with the sales representative and other relative functions. To manage customer complaints actively and ensure that they are logged in and resolved without delay. Remain aware of the problem solving process at any point in time and ensure that the customer is kept informed on a timely basis of progress. The same applies for customer reports of non-conformances and concerns, as well as handling customer claims.

**3) Customer Agreements and Sales Support**
Support the relevant Commercial/Sales Manager, promoters in the developing, collection, includes customer master data, commissions, rebates and customer specific sales specifications. Support related commercial for channel management. To complete relative customer service activity weekly or monthly report to CS Supervisor accurately and promptly

**4) Compliance**
Participate where necessary in ISO and quality process to ensure procedures and working instructions are properly followed. Ensure customer service activities are fully compliance in ISO, SOX, EHS, legal etc. Ensure that all customer will receive all their product’s MSDS/PDS. Bear in mind and remind others among teams that E&HS is the first priority during daily activities. For foreign trade, understanding of Denial Party, Trade Embargo, and Regulatory is a must. And get help form EHS when necessary.

**Skills and experiences required**:
Education : University degree or above, preferably major in Chemical/ Trade

Experience: Minimum 2 years relevant experience, SAP is a plus

Skills : High sense of responsibility, proactive attitude and independent, good interpersonal skills, communications skills, good English writing & speaking, high PC skills especially in MS Office.

The jobholder must have a detailed understanding of their Customers business and be fully aware of their requirements, needs and order patterns. In addition, the jobholder must proactively contact Customers in order to ensure that Customers needs are fully met.

The jobholder must also have a solid knowledge of our internal organization, specifically around people, processes, technology and products, as well as our routes to market.

Its essential that the job holder has experience working in an Multi-National Company of similar nature.

Besides his/her own mother tongue, a good knowledge of the English language is essential in order to communicate effectively with internal and external customers.

Excellent communication skills to effectively deal with internal and external customers.

Job holder needs to be stress tolerant to deal with varying workload and potential problems or Customer issues.

Huntsman offers unsurpassed opportunities to build a successful future. Our diverse portfolio creates a range of career fields including manufacturing, research and development, technical services, sales and marketing, customer service - and the list goes on.

Here, you can make an impact and make a difference. Come join us.

Huntsman is proud to be an equal opportunity workplace and is an affirmative action employer. We provides **equal employment opportunities (EEO) **to all qualified applicants for employment, without regard to race, color, religion, sex, national origin,