Customer Service Representative

JOB TITLE**: CUSTOMER SERVICE REPRESENTATIVE**

ORG UNIT NAME**: FULFILLMENT & MARKETING**

LOCATION**:SINGAPORE**

**JOB PURPOSE**
- Build and manage strong customer relation, understand Commercial / Distributors processes and activities and provide value added service as needed
- Responsible for SEA regions and affiliates orders with Asia Pacific Regions
- Handle order processing, billing and payment notices to customers to support timely and accurate order execution.

**Responsibilities**:**
- Strive to achieve and maintain total customer satisfaction through
- Providing timely order management report and information to customers
- To providing a timely feedback (within 1-2 working days) of acknowledgement to customers for new and change order
- maintaining a good rapport, communication and interaction with customers
- coordinating order management activities with make/sell and buy/sell sources ensuring on-time delivery to customer is met by working with 3PL and make timely booking for shipment
- providing full set of shipping documents and ensuring timely invoicing to customer
- Ensure that all customer complaints are officially and appropriately documented on Customer Complaint Information (CCI) form and adhering to ISO requirements
- Drive Order fulfilment closure on a monthly basis
- Handle all customers enquiry on new product request and developments, and related activities and channel to internal team for follow up
- Assist Sr, Representative / Supervisor on team’s KPI deep dive analysis and drive for key actions & improvement
- Review and update CS process document to ensure compliance within SCM
- Any other related responsibilities assigned by the immediate supervisor from time to time where appropriate.

**EDUCATION/EXPERIENCE REQUIREMENTS**
- Diploma / Degree in Supply Chain / Logistics / Business Management
- 2 to 4 years' related working experience, preferably in the area of customer service or account management
- Independently handles daily operations challenges such as coordination of order delivery or errors in customer order delivery
- Support Supervisor in researching customer issues and identifying the root cause of the problem at hand, keeps lines of communication open with customers.
- Customer Service Representative required assistance in handling more complex issues such as technical issues, requires input from Senior Representative/ Supervisor / manager, product / Technical Support, or other relevant function
- Customer service orientated mindset
- Resourceful in provide solutions to customers
- Strong communication and coordination skills.

**ABOUT SABIC**

SABIC is a global diversified chemicals company, headquartered in Riyadh, Saudi Arabia. SABIC manufactures on a global scale in the Americas, Europe, Middle East and Asia Pacific, making distinctly different kinds of products: chemicals, commodity and high performance plastics, agri-nutrients and metals.

SABIC has more than 33,000 employees worldwide and operates in around 50 countries. Fostering innovation and a spirit of ingenuity, SABIC has 12,540 global patent filings, and has significant research resources with innovation hubs in five key geographies - USA, Europe, Middle East, South Asia and North Asia.

**Equal Opportunity Employer (EOE) Statement