Customer Service Representative

2 weeks ago


Singapore J-MPLOY PTE. LTD. Full time

Customer Service Representative (Call Center - Mandarin Speaking)

Location: Singapore

**Job Type**: Full-Time

About the Role

We are looking for a friendly, motivated, and customer-focused individual to join our team as a Customer Service Representative.

You will handle customer calls, assist with service bookings, prepare quotations, and follow up with leads.

To support our Mandarin-speaking clients, proficiency in both Mandarin and English is required.

Key Responsibilities
- Provide accurate information about our cleaning and aircon services
- Address customer concerns with empathy and professionalism
- Document interactions and update our CRM system
- Prepare service quotes, proposals, and follow-ups
- Build strong relationships with customers to ensure repeat business
- Collaborate with internal teams to ensure service delivery
- Meet individual and team KPIs (sales, customer satisfaction, etc.)
- Participate in regular training to grow your knowledge and skills

**Requirements**:

- Fluent in Mandarin and English (spoken & written) - to serve Mandarin-speaking customers
- Good communication and listening skills
- Positive attitude, team player, and eager to learn
- Able to multitask and manage time well in a fast-paced environment
- Experience in customer service, call center, or sales coordination is an advantage

Why Join Us?
- Friendly and supportive team
- Training provided - we invest in your growth
- Career progression opportunities
- Stable company with a strong customer base
- Attractive incentives and performance bonuses

**Qualifications**:

- Diploma or equivalent
- Previous call center or service experience preferred
- Strong attention to detail and problem-solving skills
- Friendly, empathetic, patient, and customer-first mindset

Ready to Make an Impact?

If you enjoy helping people and love making things happen we want to hear from you. Join our passionate and growing team today.

Jeffrey - R1547564

J-Mploy - 16C8461



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