Customer Service Representative

7 days ago

Singapore Walter Full time

CUSTOMER SERVICE REPRESENTATIVE

The role

Customer Service
- To handle escalation of unresolved customers enquiry.
- Troubleshoots and resolves customer complaints.
- To act as first point of contact for customers from enquiry to order / cash collection.
- Provides new and existing customers with the best possible service in relation to billing inquiries, suggestions and complaints.
- Responsible for handling customer telephone queries, aiming to clarify, orient and direct detected problems toward a solution.
- Manage and develop existing business in line with customer segmentation, rules and procedures.

Sales
- To work closely with the sales team and support them to achieve sales objectives and improve the sales efficiency and customer satisfaction.
- Assist the sales team in executing daily activities and objectives.
- Handle daily sales administration, including inquiries and order processing.
- Manage customer orders and ensure timely delivery.
- Coordinate incoming and outgoing shipments with forwarders.
- Provide logistics support for all shipping-related tasks.
- Maintain price lists, brochures, catalogs, and promotional materials. To collect and communicate relevant business and market intelligence to product and sales management by using the applicable systems.
- To maintain and develop robust and effective customer relationships in order to achieve relevant sales and marketing plan.

Admin
- Perform general office administrative support as needed.

Your Profile
- Diploma or equivalent.
- Min 2 years of customer service experience preferred.
- Excellent communication and problem-solving skills.
- Comfortable with technology and learning new tools.
- Experience in logistics is preferred.
- Proficiency in Microsoft Office and SAP, ERP systems (advantage).
- Strong multitasking and independent working skills.
- Mature, responsible, and proactive with a positive attitude.
- Immediate availability preferred.

Job Reference No: R0080225 Customer Service Representative

Int Ref: MT

Please note:

- "Applicants will be matched against above key performance criteria and profile requirements._

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