Ascentis- Head of Accounts Servicing

COMPANY DESCRIPTION

Ascentis is the leader in powering CRM & Loyalty programs for leading brands in Singapore and the region. Our clients benefit from our suite of cutting edge solutions in CRM, Omni-channel Loyalty, Integrated Retail eCommerce, Business Intelligence, Mobile Engagement, and Digital Marketing Services. Voted by senior industry marketers as one of Singapore's award-winning loyalty marketing agency, Ascentis is proud to be leading the customer engagement innovation in the retail, food & beverage, entertainment, and hospitality industries. We are a young spirited company with a culture of innovation. Our teams are driven by experience and passion. We are agile and passionate in what we do. We believe in our people. We believe in ourselves. Our clients believe in us.

As we continue to scale, we are interested to seek dynamic individual and self-starter to join us on an amazing journey by building great products for clients who believe in us.

DESIGNATION : Ascentis
- Head of Accounts Servicing

RESPONSIBILITIES
- Lead a high-performing accounts servicing team to achieve revenue and client retention targets
- Build and nurture strong relationships with clients to establish trust and support their business with our suite of products
- Generate new business by meeting existing clients and build relationships to understand their needs and providing relevant solutions
- Develop and manage a portfolio of key accounts. Be the key point person to enrich the team and ensure all account managers are managing client portfolios well
- Oversee all aspects of the management of the account servicing team to ensure smooth operations
- Analyse and mitigate risks in order to ensure that all projects and change requests are supported and serviced in a timely and cost-effective manner
- Ensure high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet
- Work closely with various internal and external stakeholders on project and support related matters to deliver quality services to our clients. And ensure that outstanding issues are resolved on time and within SLAs
- Maintain strong channel relationship with our existing partners
- Attend trade events and conferences to stay on top of new market trends
- Willing to travel on occasion. Our markets: Singapore and South-East Asia
- Review and highlight action points for reoccurrence issues
- Work closely with the marketing team to support customer engagement initiatives
- Monitor market trends and provide regular client and competitor feedback

QUALIFICATIONS
- You must have at least 8 years of overall sales and account servicing experience with at least 3 years in a leadership position
- Prior experience in solution sales in the CRM, Loyalty Programs, eCommerce, or Social and Digital Media space will be highly advantageous
- You must have good contacts and existing relationships in the services industry: Retail, Food & Beverage (F&B), and Hospitality
- You must have the ability to understand complex client requirements to align with their strategic business objectives
- You are a constant high-achiever meeting your sales quotas - we will want to see your proven prior experience
- You are well respected by your peers and have excellent relationship management skills
- Possess strong leadership skills with experience in strategic planning
- You must possess the highest standard of professionalism that includes respect and good work ethics
- Able to project strong, positive image of self and the Company and build good customer relationships at all levels
- Resourceful and creative in providing solutions
- Independent, self-starter and possess strong strive
- Very strong written and communication skills
- Must be a team player