Kickstarter Operation Specialist
7 days ago
COMPANY DESCRIPTION
A.MI represents Ascentis and Meet Isaac. It is a brand name adopted by both companies to represent our deeply-rooted relationship. Ascentis continues to pioneer on CRM, loyalty and rewards technology while Meet Isaac focuses on creative, digital marketing and customer experiences. Armed with more than 50 marketing awards over the past few years, both companies has a proven track-record that’s well validated by marketing leaders in their respective industries. When you combine the efforts of both companies together - you get the power of 2 full service agencies that are ready to help their clients pivot their business to the next level.
Do you have what it takes to be a part of this award winning combination?
DESIGNATION : Ascentis - Kickstarter Operation Specialist
RESPONSIBILITIES
- Setup and configure the kickstarter loyalty program to ensure a timely rollout
- Consolidate and document client’s loyalty program mechanics as per Ascentis Kickstarter product
- Provide product training to the client team
- Handle user’s account administration and simple server administration
- Responsible for first level troubleshooting of network connectivity in a LAN/WAN environment
- Initiate escalation procedures and follow up on all open requests of allocated sites to ensure customer satisfaction
QUALIFICATIONS
- Diploma in Engineering, Computer Science/ Information
- At least 1 year of experience in a technical service role
- Fresh graduates are welcome to apply
- Ability to lead, analyze, diagnose and resolve account service issues
- Sound analytical and problem-solving skills
- Strong organizational and interpersonal skills
- Good customer service and support attributes
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