Remittance Processing- Payment

2 weeks ago

Singapore OCBC Bank Full time

**Remittance Processing
- Payment & E-Banking Operations (contract)** **-** **(**240001S8**)**

**This is a contract role.**

**To work on shift basis, when required.**

Job Functions

1. To repair/verify inward remittance transactions (MEPS, TT) within stipulated approved limits. Adhering to exceptions approval grid, if applicable.

2. To liaise with branches/business units on any discrepancy.

3. To ensure SLA is met at all times.

4. To ensure quick action/resolution in managing both internal and external customers’ queries, feedback and complaints.

5. To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment service timelines are not impacted.

6. To participate in UAT/Projects as and when required.

**Qualifications**

**Knowledge & Skills**

1. Preferably at least 1 to 2 years of knowledge and experience in processing/transacting remittances like TT, MEPS etc

2. Conversant in SWIFT knowledge and provisions, regulations and other guidelines governing remittances.

4. Possesses good oral/communication and co-ordination skills; and able to interact well with team members and business units/bankers/customers.

5. Resourceful and able to multi-task independently with confidence in time critical environment.

**Personal Qualities**

1. A self-motivated & pro-active person in managing operational efficiency and promote process improvements.

2. A risk-conscious person who ensures internal controls and procedures are complied with closely.

3. A meticulous and accurate person with an eye for details.

4. A confident, diplomatic and tactful person in problem resolution and decision making.

5. A passionate person with customer oriented mindset and firm believer of Quality discipline.

**Primary Location**: Singapore

**Job**: Payment & e-Banking

**Organization**: Payment Operations

**Schedule**: Contractual

**Job Posting**: 03-Dec-2024, 7:14:17 PM

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