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Voice Network Engineer

3 weeks ago

Singapore NTT SINGAPORE PTE. LTD. Full time

**Responsibilities**
- Manage post implementation support issues i.e fault call tickets
- Conduct post implementation review as part of quality process
- Participate in regular operations review meetings, including operational issues, tickets review etc.
- Conduct internal training as part of knowledge sharing
- Prepare network/voice analysis reports, including findings with analysis
- Provide Level 2/3 operations support for network and voice infrastructure
- Perform changes to the Network/Voice in-line with the organization’s Change Management processes
- Ensure compliance with policies, processes and standards, both internal and clients’ organization
- Bi-monthly after-hours standby support (24x7) for a week

**Requirements**:

- At least 4 years relevant experience in IT/networking industry providing Cisco IP Telephony version 11 & above, Contact Center, Voice logging solutions
- Experience from System integrator environment
- Strong knowledge of Cisco Voice and Cisco Contact Center Enterprise and Express
- Strong Knowledge of IVR, Contact Center, network routing & switching technologies
- Can work extended hours and on duty
- Willing to work hard and eager to learn about new technologies
- Polite and able to communicate well to clients
- Analytical and possess good troubleshooting skills

**Preferred Requirements**
- Strong coding skills in SQL,.NET, Java and Java-scripting
- Hands on experience in the following products:

- Cisco CUCM, CUC, Finesse, CUCS, UCCX/ UCCE
- Cisco gateway
- Cisco UCS/ Hyperflex
- Customized and Out-of-box CCVB, CVP, IVR developing
- Customized CUIC reporting
- Verint Recording, QM, WFM, WFO
- Verint Voice Biometrics and Logger, Voice Analytics
- Avaya Call Management System (CMS), Avaya Experience Portal (IVR/AEP), Communication Manager
- Avaya IP Telephony systems, PBX, MM
- Genesys PureEngage/ Pure Cloud