Voice engineer

9 hours ago

Singapore Epergne Solutions Full time

Join to apply for the
Voice Engineer
role at
Epergne Solutions .
As a Voice Engineer, the candidate will be responsible for maintaining and supporting network and telephony infrastructure, managing and delivering network and telephony projects in Asia within proposed budgets and timelines.
Responsibilities:
Design, implement, and support network and telephony infrastructure, including IP telephony, Cisco Unified Communications Manager, Trader Voice (BT/IPC), Cisco Expressway services, Voice recording systems, and Mobile Voice services in Asia/Pacific.
Ensure and enhance Asia Pacific network and telecom services to align with business requirements in terms of stability, resilience, and performance.
Monitor voice system performance, capacity, and call quality, optimizing as necessary to ensure high availability and excellent user experience.
Develop and maintain documentation for voice systems, including network diagrams, configurations, and standard operating procedures.
Implement and manage disaster recovery and business continuity plans for voice infrastructure.
Troubleshoot complex voice-related issues and implement solutions promptly.
Manage vendor relationships for voice-related hardware, software, and services.
Provide technical support and training to end-users on voice systems and features.
Manage product lifecycles for voice platforms.
Ensure global standards and best practices are implemented across all network infrastructure.
Maintain proper documentation for all technical processes and configurations.
Provide escalation support and advanced troubleshooting for critical voice platform issues.
Manage regional network project implementations.
Streamline operational workflow processes through engineering improvements.
Provide consultation and operational support to business and IT units.
Requirements:
Bachelor's degree in Computer Science, Telecommunications, or equivalent.
Minimum of 5 years of technical and voice operation experience in investment banking, financial institution, or large enterprise environment.
Extensive knowledge of Cisco Call Manager Configuration and Cisco Unity.
Experience with trader voice platforms (BT ITS platform) and voice recording platforms.
Knowledge of TCP/IP, QoS, and VoIP protocols (SIP, H.323, RTP, SRTP).
Experience with SIP trunking and PSTN connectivity.
Familiarity with voice security best practices and compliance requirements.
Knowledge of QoS implementation for voice traffic.
Regional project implementation experience.
Ability to work independently in a highly dynamic environment, both individually and as part of a team.
Fluent spoken and written English skills.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Engineering and Information Technology
Industries
IT Services and IT Consulting
This job posting is active and available.
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