Senior Voice Engineer

18 hours ago

Singapore GMP Group Full time

Create design specification schematics in accordance with customer requirements and offer suitable enterprise architecture solutions.
- Collaborate with technicians to execute the installation and migration of diverse technology solutions within the voice network.
- Formulate architecture plans for voice services and generate suitable budgets and specifications for projects.
- Supervise the effective operation of all intricate and multifaceted voice and telephony projects.
- Perform research and develop new technologies and evaluate work of support suppliers.
- Accountable for providing support, maintenance, and upgrades for business communications and IP telephony exchange.
- Analyse customer requirement for advance service products coordinate with business firms and develop appropriate voice solutions for customers.
- Collaborate with internal staff and supplier and develop product integration strategies.
- Perform analysis on trunk utility and optimize IP and PBX Communication server for capacity building.
- Coordinate with vendors, analyse appropriate product offering and develop new products and services for the network.
- Assist management with all high priority projects and prepare technical presentations.
- Perform troubleshoot on all voice services for all LAN and WAN hardware modules and configure appropriate communication media modules.
- Design and execute various Cisco Unity configurations and provide support to Unified Messaging.
- Monitor all customer inquiries and ensure appropriate resolution of same.
- Plan network capacity for network and perform troubleshooting on existing network.
- Analyse all security problems on network and develop new technologies to cater it.
- Support business units on voice recording and retrieval requirements for audit and disputes.

Job Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or equivalent fields
- Experience in supporting CISCO voice architecture.
- Proficiency with supporting IP telephony and desktop, and mobile devices and services is required
- Experience in supporting trading floor and operational voice services, as well as recording recovery
- Experience in support function within the voice/telecom industry and has worked with vendors and carriers, SIP/VOIP etc.
- Knowledge and experience in general LAN/WAN networking.
- Good communication, interpersonal and presentation skills.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845

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