Voice & Network Operation, Engineer

8 hours ago

Singapore AIA Full time

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives._
- To get there, we need people with_
- tech/digital/analytics_
- expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone._

If you believe in developing a better tomorrow, read on.

WE ARE LOOKING FOR.....

Provides voice, network and infrastructure engineering support, including administration, operational, planning, design of network infrastructure and services.
- Manage and provide technical support of Network and Voice Infrastructure and services covering Contact Center, Back-office Telephony
- Capacity planning for managed infrastructure
- Handling of Network and Voice related projects
- Experience in Cloud deployment for both Voice and infrastructure.
- Manage and provide technical support to video conferencing system
- Explore, evaluate, design, propose, deploy and implement network infrastructure changes or improvements.
- Create and updating of network/voice infrastructure documentation. Including maintaining and update of activity reports, license usage, agent listing, inventory, standard operating procedures (SOPs) documents and checklists, risk and issues logs and required artifacts.
- Familiar with ITIL process for Incident, problem and change management Provide vulnerability assessment including addressing of vulnerability gaps in accordance to dictated policy.
- Deploying, managing, and operating scalable, highly available, extensible and fault tolerant voice/ network systems on Cloud Infrastructure
- Conduct Performance Tuning and system analysis

Requirement
- At least 2 years of hands on network, telephony operation and minimum 2 years of project management experience.
- Working knowledge in the areas such as Network NMS, Firewalls, Proxy servers, Routers, Switches, Radius servers, Wireless Controllers, Unified Communications.
- Working knowledge of various dynamic routing protocols such as BGP, EIGRP, OSPF etc.
- CCNP certification preferred.
- Self-motivated with good interpersonal and communications skills who is able to work independently.
- Strong analytical, problem solving and documentation skills.
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._

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