Manager, Voice Engineering

4 days ago

Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways

**Key Job Responsibilities**:

- Drive and plan for the IP Centrex/NGN/IMS/Interconnect/vIMS Network.
- Collaborate closely with both internal and external stakeholders to manage the above-said platforms.
- To manage the Level ‘6’ Numbering Plan for the Fixed Voice network
- Subject matter expert for PhoneNet/Home Digital Voice/DEL /ISDN2/ISDN30/BizVoice/SIP Trunk/Mobile Voice Recording voice related services and provide timely advice and technical support to the pre-sales team/customers/Product Managers/Customer Solutions.
- Issue work instructions to the various internal team to execute job activities in the live production network
- Gathers and evaluates the requirements from the various functional entities and formulates the technical specifications and solution.
- Manage the lifecycle of the network and refresh equipment at appropriate times to prevent network failures
- Manage system capacity to ensure that the network performance meets the Service Level Agreements offered to customers.
- Evaluation of new products and technologies for new services rollout.
- Keep abreast of new technologies and constantly upgrade and improve the network and services that is offered to customers.
- Manage equipment vendors, purchase equipment through tendering process and administer supplier's contract.
- Work with Operations team and Vendors to implement, commission, and managed the systems at all times
- Lead the team and drive the service migration activities across different platforms inclusive of night jobs
- Degree in Engineering majoring in Computer Science, IP networking or telecommunications/mobile communication.
- Knowledge of telecommunications technologies, such as IP Centrex/IMS.
- Basic technical knowledge of computer networking, cybersecurity, including knowledge of hardware, protocols, and internet standards.
- Able to communicate effectively in both verbal and written English.
- Basic understanding of legal contracts.
- Basic financial knowledge of project procurement, including capital and operational expenditures.
- Good interpersonal skills, able to be both a leader and a team player across different groups and levels.

**We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

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