Customer Experience Supervisor

6 days ago

Singapore Core Collective Singapore Full time

**Customer Experience Team Lead**

The Customer Experience (CX) Team Lead role is to mentor and train the Customer Experience team, who are the faces of Core Collective. Core Collective is not just a fitness nor wellness business, it is a hospitality business at its core and thus a high level of customer excellence should be achieved.

**About Core Collective**:
Since our launch in 2018, Core Collective has propelled the professional growth of hundreds of fitness and wellness practitioners and business owners, by providing a convenient and cost-effective plug-and-play solution at our four centers of excellence at Anson Road, Dempsey, Katong and Sentosa.

Core Collective aims to build global fitness, wellness and lifestyle hubs that are centers of excellence and home to a diverse community of top professionals, fostering collaboration for healthier and happier lives.

**What We're Looking For **

As Core Collective grows we are looking for a Customer Experience Team Lead to join the team.

Our Customer Experience Team Lead will be leading the Customer Experience (CX) team who are the faces of Core Collective at each location.

The CX team is the familiar face that all Residents and Members can look to when they have questions or issues. They are the "knowledge and call center" of the business. It is important that each and every single CX team member knows what is going on in the business in order to give accurate answers or to point Residents or Members in the accurate direction. They are the face of welcome and also the face of discipline.

Your role as the team lead is also to ensure that the facilities and equipment are well-maintained and upkeep is high, at the same time ensuring your team is firmly following processes with mínimal errors.

**What You’ll Be Doing **

Operational Management
- Ensuring that customer service excellence is embedded within Core Collective's business, culture and values
- Resolving disputes and issues with members and residents
- Daily walk arounds to ensure that the space is clean, tidy, safe, well maintained and that appropriate SOPs and internal processes are being followed by team members, cleaners and residents
- Ensuring that customers are retained on the Core Collective platform
- Assisting residents with CMS management issues
- Upselling services and generating recurring revenue
- To plan manpower accordingly during monthly scheduling; To perform shift duties when manpower is down
- Fortnightly update of the cheatsheet of the regular members and residents of that location for the CX team to familiarise themselves easily
- Assist with 4Q gathering of location specific member feedback with weekly insights and recommendations shared with CX Manager.
- Reach out to location specific members whose packages are expiring and/or who have not visited in past 3 months

Talent Management
- Ensuring that the customer experience team are well-trained, are accessible and always respond in a timely manner; including knowing products, knowing services and being ambassadors for the space
- Assist CX Manager to reiterate the lessons from the monthly trainings for CX team on CC systems, processes, products and services for both residents and members
- Ensuring that each team member understands their role within Core Collective and has a job description and agreed KPIs; Work closely with your line manager to ensure this is completed

Facilities Management
- Ensuring the space is clean, tidy, safe, well maintained and that appropriate SOPs and internal processes are being followed
- Highlight recurring or important cleaner, FM and operational issues and prepare a report weekly to send to CX Manager

Budget Management
- Support line manager in managing annual budget and constantly strive to create efficiencies with how the budget is allocated

**Who You Are **
- At least 3 years of supervisory or managerial experience in leading a customer front facing team
- iTo be successful, you should have strong interpersonal relationship building skills, leadership, prioritisation and communication skills.
- You have a natural tendency to be curious, positive and creative.
- You have a 360 view of business and are able to consider the implications to the customer experience holistically should there be any changes to the business needs.
- Ability to work collaboratively in a cross-functional team
- Have an aptitude to anticipate any changes
- Ability to maintain a keen attention to detail, multitask and work well under pressure
- High level of strategic and forward thinking
- Excellent stakeholder engagement and communication skills
- You have an intermediate to advanced command of both written and spoken English language in order to effectively manage difficult and escalated customer experience situations.

**Our Vision**

To transform Core Collective from a local fitness & wellness business into leading global fitness, wellness and lifestyle hubs that are centers of excellence and home to a dive

  • Supervisor of Customer Experience

    1 week ago

    Singapore HAVE FUN THOMSON PTE. LTD. Full time

    Company Overview:">We are HAVE FUN THOMSON PTE. LTD., a leading provider of unique entertainment experiences. Our Live show venue offers an immersive atmosphere, delicious food and drinks, and exceptional service.">Job Description:">The Outlet Supervisor plays a critical role in ensuring our customers have an unforgettable experience. You will oversee daily...

  • Dining Experience Supervisor

    1 week ago

    Singapore TANA DEVELOPMENT (SINGAPORE) PTE. LTD. Full time

    TANA DEVELOPMENT (SINGAPORE) PTE. LTD. Job Title: Restaurant Supervisor">Job Summary:We are seeking a highly motivated and experienced Restaurant Supervisor to join our team at TANA DEVELOPMENT (SINGAPORE) PTE. LTD.The successful candidate will be responsible for leading our service team and ensuring that our guests receive exceptional service and dining...

  • Guest Experience Supervisor

    1 week ago

    Singapore HH PROPERTIES PTE. LTD. Full time

    About the RoleAs a Housekeeping Supervisor, you will play a critical role in ensuring that our guests have a comfortable and enjoyable stay. You will be responsible for leading a team of housekeeping associates, providing guidance and support to ensure that they have the skills and knowledge needed to perform their duties effectively.You will also be...

  • Customer Experience Ambassador

    7 days ago

    Singapore Valiram Group (Luxury Ventures Pte Ltd Full time

    We are seeking a highly skilled and motivated Sales and Service Manager to join our team as a Rituals Supervisor. In this role, you will be responsible for driving sales growth, improving customer satisfaction, and leading a team of Rituals Advisors.The ideal candidate will have at least 1 year of experience in a similar role, with a strong track record of...

  • Customer Experience Expert

    4 days ago

    Singapore R E & S ENTERPRISES PTE LTD Full time

    **Job Title: Customer Experience ExpertWe are seeking a highly skilled Customer Experience Expert to join our team at R E & S ENTERPRISES PTE LTD. The ideal candidate will have a strong background in customer service and conflict resolution, with excellent communication and teamwork skills. **Key Responsibilities and Expectations:**Address customer...

  • Customer Experience Champion

    1 week ago

    Singapore BENJAMIN BARKER AUST PTE. LTD. Full time

    About Us: BENJAMIN BARKER AUST PTE. LTD.">At BENJAMIN BARKER AUST PTE. LTD., we strive to create a positive and inclusive work environment that fosters collaboration and innovation.The Retail Supervisor will be responsible for leading by example, demonstrating excellent customer service skills, and promoting a culture of teamwork and respect.This role...

  • Customer Experience Coordinator

    1 week ago

    Singapore VIRTUAL GOLF SG1 PTE. LTD. Full time

    Job DescriptionAs a Floor Supervisor at VIRTUAL GOLF SG1 PTE. LTD., you will be responsible for ensuring the smooth operation of our facility. This includes managing front desk operations, providing exceptional customer service, and maintaining the cleanliness and organization of our facilities.Responsibilities:Greet customers in a warm and welcoming...

  • Customer Experience Officer

    1 week ago

    Singapore ECICS LIMITED Full time

    Conduct telesales activities professionally, respond to customer queries and facilitate resolution of problems while anticipating customers’ needs. - Conduct sales verification checks and call monitoring on a timely manner. Ensure accuracy and completion of enrolment forms for submission. - Compliance with established company policy procedures and...

  • Customer Service Supervisor

    5 days ago

    Singapore ALL GO EXPRESS PTE. LTD. Full time

    We are looking to hire an exemplary customer service supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will maintain...

  • Customer Experience Director

    1 week ago

    Singapore HAVE FUN YISHUN PTE. LTD. Full time

    Job Description">We are looking for an experienced Outlet Supervisor to join our team at HAVE FUN YISHUN PTE. LTD.The successful candidate will be responsible for overseeing the daily operations of the outlet, ensuring a smooth and enjoyable customer experience.About Our Ideal CandidateProven experience in a supervisory or management role in entertainment or...

  • Customer Experience Specialist

    2 weeks ago

    Singapore Thermo Fisher Scientific Full time

    **Position Summary**: The Customer Experience Specialist role reporting to Supervisor/Manager, Customer Excellence (APAC) is part of the Bioproduction Group. It is a customer facing role supporting Sales, Operations, and Product Management with executing orders, and is responsible for the cross-functional execution of catalog and custom orders with the...

  • Experience Production Supervisor

    2 weeks ago

    Singapore STEEL ALLY RESOURCES PTE. LTD. Full time

    Uphold company’s core values and maintain a professional appearance and demeanours that reflects the company’s commitment to quality, continuous improvement and care and respect for individuals. - Plan and coordinate with relevant team(s) to produce and prioritize jobs and, when necessary, reorganize to meet deadline changes and updates. - Comply with...

  • Customer Experience Advisor

    1 week ago

    Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    We are seeking a highly motivated and results-driven individual to join our team as a Retail Sales Specialist. As a key member of our sales team, you will be responsible for delivering exceptional customer service, meeting sales targets and maintaining a clean and organized retail environment.Key Responsibilities:Deliver exceptional customer service and meet...

  • Customer Experience Manager

    1 week ago

    Singapore Marina Bay Sands PTE. LTD. Full time

    Job DescriptionThe Restaurant Team Lead will be responsible for overseeing the day-to-day operations of our restaurants. Key responsibilities include ensuring excellent service delivery, maintaining high standards of cleanliness and hygiene, and supporting the Assistant Manager in achieving departmental goals.Key ResponsibilitiesSupervise and train staff to...

  • Customer Service Supervisor

    7 days ago

    Singapore WGT Events & HR Group Full time

    Job DescriptionThe Customer Service Supervisor plays a crucial role in ensuring a seamless shopping experience for our customers. Key responsibilities include addressing customer inquiries and feedback in a timely and effective manner. Additionally, the candidate will generate ideas to cultivate a loyal customer base.Main TasksAs a Customer Service...

  • Customer Experience Associate

    5 days ago

    Singapore Reeracoen Singapore Pte Ltd Full time

    Our Client is a well-known Korean company, operating duty-free shops overseas, including in Singapore. The Business Planning Manager will perform research on potential threats and opportunities and prepare business plans, reports, forecasts, and analytical models. 【 What you will be doing 】 [Customer Care] - Provide excellent customer experience via all...

  • Customer Experience Lead

    1 week ago

    Singapore DOCSG PTE. LTD. Full time

    Job DescriptionWe are seeking a highly motivated and experienced Retail Store Supervisor to join our team. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our outlet, ensuring that everything runs smoothly and efficiently. Your duties will include managing inventory levels, maintaining high levels of customer...

  • Customer Experience Coordinator

    1 week ago

    Singapore IMPRESSIONS SCHOOLHOUSE PTE. LTD. Full time

    Job Summary:We are seeking a Customer Experience Administrator to provide exceptional customer service and support daily operations at our club. About Us:Impressions Schoolhouse PTE. LTD. brings joy and creativity to children and families through its dynamic team and engaging play environment. Key Responsibilities:• Provide warm and engaging customer...

  • Administrative Supervisor

    1 week ago

    Singapore MY BRIGHT EDUCATION CENTRE PTE. LTD. Full time

    Company OverviewOur dedicated Chinese tutoring center is driven by a shared mission to foster growth and learning in students while creating a supportive, family-like environment.Job SummaryIn this exciting opportunity, you will oversee customer service interactions, ensuring all inquiries are handled professionally and efficiently, while also managing...

  • Customer Experience Administrator

    5 days ago

    Singapore IMPRESSIONS SCHOOLHOUSE PTE. LTD. Full time

    Roles & ResponsibilitiesFull-Time / Part-TimeJoin our dynamic team at Impressions Kids Club, where we bring joy and creativity to children and familiesWe're looking for an enthusiastic Customer Experience Administrator (Playground & Memberships) to create an exceptional customer journey and ensure smooth daily operations at our club.Key Responsibilities:•...