Customer Experience Executive

23 hours ago

Singapore Dynamic Human Capital Full time

Job Description

**Position**: Customer Experience Executive

**Salary**: $2,100 - $2,800 + Incentives + OT

**Location**: West

**Working Hours / Days**: 8.30AM - 5.30PM (Mon - Thurs) / 8.30AM - 6.00PM (Fri)

**Responsibilities**:
Co-ordinate with the Service Advisor and Workshop Controller/ Supervisors on daily throughputs and workshop capacity.
Answering phone calls and attending to walk-in customer’s inquiries. According to company standard procedure and guidelines.
Prepare daily customer appointment sheets for the SA’s and Workshop controllers/Supervisors in advance and forward information to the respective department.
Collection of payments from customers on repair bills and spare parts purchases. According to company policy on payment matters.
Ensure proper filing of completed job cards and invoices into their respective history files and archiving digitally.
To assist Service Advisor and ensure that customers received the survey form accordingly after the servicing or repair of their cars.
Assist the Workshop Administrator in the arrangement of informing customers about their extended warranty inspections and booking for the necessary inspections.
Ensure that the customer reception and waiting area are always clean and tidy and that the new catalogs and brochures are displayed and updated.
Ad-hoc duties assigned

**Requirements**:
Minimum GCE "O" Level and above
At least 2 years of relevant working experiences.
Independent individual who is able to multi-task in a fast-paced environment
Customer service-oriented with strong interpersonal and communication skills

Alyson Ong
Dynamic Human Capital Pte Ltd

**Registration No**: R22107466

**License No**: 12C6253

Not Specified

Minimum of 2 year(s) experience needed for this position

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