Customer Experience Executive

2 weeks ago

Singapore WORLD MODE SINGAPORE PTE. LTD. Full time

Founded by a team of Doctors frustrated with the current state of Men's Healthcare, The company is dedicated to providing personalized, discreet, and holistic men's health solutions.

Role Description

This is a full-time on-site role for a Customer Experience Executive in Singapore. The Customer Experience Executive will be responsible for ensuring customer satisfaction, providing analytical support, handling customer inquiries, and maintaining excellent communication with clients. We're looking people who can go the extra mile to ensure our customers have a positive and memorable experience. As a luxury health clinic, we need to ensure that our patients get the best healthcare experience in Singapore from the second they walk into our clinic.

Job Responsibilities
- Patient Concierge Services: Greeting, handling of patient enquiries (messages, phone calls), patient registration, payment and relationship building with patients
- Scheduling of Appointments and
- Coordination of diagnostic tests and Imaging
- Administrative duties
- Assist in-house doctors with procedures
- Perform setting up of medical equipment and taking measurements of patients

Job Requirements:

- You love serving customers and making a lasting impression
- Good command of the English language.
- A team player with excellent communication and interpersonal skills
- Responsible and high punctuality
- Driven and passionate about providing quality service and care to patients

Job Requirements:

- 1-3 years of working experience in a retail or customer services role.
- Willing to assist doctors on minor procedures
- Possess basic computer skills
- Any educational qualification in healthcare/life sciences would be beneficial but not necessary
- Strong communication and interpersonal skills
- Ability to prioritize customer satisfaction
- Sales experience is a plus

To apply, please send your resume and a profile photo to our WhatsApp number 91399613.

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