Customer Experience Executive

1 day ago


Singapore LVMH Full time

**Poste**

**Customer **Experience Executive****:

- based in Singapore**

Client experience

**CRM**
- Develop, implement and monitor CRM initiatives
- Build local CRM roadmap, I sync with HQ Client strategy
- Support global EDM, and propose local EDM
- Support Clienteling transformation to drive loyalty
- Monitor CRM Kpis on Sales Force’s

**CLIENT NAIMATION**
- Support both in-store events and events with strategic partners e.g. Porsche

**CARE**
- Implement Customer Care projects
- Provide Connected Watch (CW) software support

**e-COMMERCE**
- Be the referent for e-commerce (reports, follow-up, projects)
- Responsible for the regular follow-up on the grey market and e-partners

**Supporting MD and Office Management**
- Provide administrative support to the Managing Director e.g. travel/ agenda coordination, expense claim submission
- Responsible for office management duties



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