Customer Experience Executive

7 days ago

Singapore Yue Hwa Chinese Products (Singapore) Full time

Role Description
We are seeking a dynamic and customer-focused experienced Customer Experience Executive to join our team in Singapore. This full-time, on-site position plays a pivotal role in delivering exceptional customer service and enhancing customer satisfaction. You will be the main point of contact for addressing feedback, resolving issues, and ensuring a seamless and positive customer experience. The role requires strong collaboration across departments to implement customer-centric strategies that build loyalty and engagement. Flexibility to work shifts, weekends, and public holidays is essential.
Key Responsibilities
Ensuring seamless interactions across all customer touchpoints.
Assist in the creation and continuous improvement of SOPs for the Customer Experience team, ensuring efficient processes that align with company objectives and enhance customer satisfaction.
Handle customer inquiries, feedback, and complaints via the various channels with professionalism and efficiency.
Work closely with various teams to develop and implement strategies that improve customer satisfaction and loyalty.
Monitor and analyze customer feedback to identify trends and recommend improvements.
Maintain accurate records of customer interactions and ensure timely follow-ups.
Oversee and manage customer orders, ensuring accuracy and timely fulfillment. Coordinate with relevant departments to resolve any order-related issues.
Assist in closing sales by providing product information, addressing customer concerns, and offering solutions during customer interactions via various channels (e.g., phone, email, social media).
Uphold Yue Hwa’s reputation for delivering high-quality service that aligns with our brand values.
Experience & Skills
Conflict Resolution: Proven ability to manage challenging situations and resolve conflicts effectively.
Ability to multi-task, fast learner, proactive, reliable, and capable of working both independently and collaboratively as a team
Bilingual, with strong communication skills to effectively engage a diverse customer base.
Strong problem-solving and organizational skills with attention to detail.
Experience managing customer feedback and handling complaints professionally.
Proficient in both written and spoken English and Chinese (knowledge of Chinese culture and language is an advantage).
Qualifications
Minimum 4 to 5 years in a customer service or customer experience role, preferably in the hospitality, retail, or service industry.
Ability to thrive in a team-oriented environment.
Able to shifts, weekends, and public holidays.
Eligibility: Open to Singaporeans and Permanent Residents only.
#J-18808-Ljbffr

  • Customer Service Executive

    1 week ago

    Singapore EXECUTIVE SEARCH PRIVATE LIMITED Full time

    THE CLIENT is a leader in the mobile and industrial fluid power industries with components that is commonly used in the construction & mining, oil & gas and marine, agricultural, discrete manufacturing and processing industries. The function supports the quote-to-cash process in responding to customer enquiry and...

  • Customer Experience Executive

    2 weeks ago

    Singapore Miraco Nutripharm Full time

    Job Highlights: - Exciting career opportunity in the fulfilling healthcare industry - Ability to spearhead and contribute to company's growth - Results driven environment with progression opportunities **Job Description**: Miraco Nutripharm is hiring for the position of Customer Experience Executive. As we relocate our office premises, Miraco Nutripharm...

  • Customer Experience Executive

    2 weeks ago

    Singapore WORLD MODE SINGAPORE PTE. LTD. Full time

    Founded by a team of Doctors frustrated with the current state of Men's Healthcare, The company is dedicated to providing personalized, discreet, and holistic men's health solutions. Role Description This is a full-time on-site role for a Customer Experience Executive in Singapore. The Customer Experience Executive will be responsible for ensuring customer...

  • Customer Experience Executive

    2 days ago

    Singapore Reeracoen Singapore Pte Ltd Full time

    Our Client is an established training company. They are looking for a Customer Experience Executive to Plan, coordinate and execute events. Reporting to the Event Manager. 【 What you will be doing 】 - Devise and improvise systems and processes for event support - Prepare and handle event logistics - Manage programme portfolio - Consolidate critical data...

  • Customer Experience Executive

    1 week ago

    Singapore FYYA Full time

    We are seeking a warm, proactive **Customer Experience Executive** to ensure that every customer interaction is smooth, meaningful and memorable. You’ll be on the front line helping clients with inquiries, support and post-sale service. **Responsibilities** - Resolve service issues with empathy and professionalism - Guide customers on product usage,...

  • Customer Experience Executive

    4 weeks ago

    Singapore Core Collective Full time

    HR & Administrative Executive at Aurum Land (Private) Limited/ Core Collective Pte Ltd Customer Experience Executive The Customer Experience Executive is responsible for ensuring the best customer service is rendered to the residents and members. About Core Collective: Since our launch in 2018, Core Collective has propelled the professional growth of...

  • Customer Experience Executive

    10 hours ago

    Singapore Dynamic Human Capital Full time

    Job Description **Position**: Customer Experience Executive **Salary**: $2,100 - $2,800 + Incentives + OT **Location**: West **Working Hours / Days**: 8.30AM - 5.30PM (Mon - Thurs) / 8.30AM - 6.00PM (Fri) **Responsibilities**: Co-ordinate with the Service Advisor and Workshop Controller/ Supervisors on daily throughputs and workshop capacity. Answering...

  • Customer Experience Executive

    2 weeks ago

    Singapore Aureus Group Pte Ltd Full time

    Company Description Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News...

  • Customer Experience Executive

    1 week ago

    Singapore LVMH Full time

    **Poste** **Customer **Experience Executive****: - based in Singapore** Client experience **CRM** - Develop, implement and monitor CRM initiatives - Build local CRM roadmap, I sync with HQ Client strategy - Support global EDM, and propose local EDM - Support Clienteling transformation to drive loyalty - Monitor CRM Kpis on Sales Force’s **CLIENT...

  • Customer Experience Executive

    2 days ago

    Singapore KIZTOPIA PTE. LTD. Full time

    **Who we are looking for**: Are you a flexible and passionate personnel with a positive attitude? If so, you might be a great fit for our company. We are a successful start-up and running the biggest indoor children playground in Singapore, with room for growth and we are looking for an Customer Experience Executive to support the playground day-to-day...