Customer Experience Specialist

1 day ago

Singapore beBeeCustomerExperience Full time $2,800 - $4,200

Job Title: Customer Experience Champion

We are seeking a highly skilled and dedicated professional to join our team in maintaining the highest standards of cleanliness and customer satisfaction.

  • Key Responsibilities:
  • Ensure accurate and timely communication with guests, colleagues, and management.
  • Update and maintain daily attendance records, Lost & Found inventory, and housekeeping files.
  • Operate hotel systems such as SAP, Opera, Stayplease, and others, ensuring seamless execution of tasks.
  • Communicate effectively with Room Attendants, Housekeeping Supervisors, and Assistant Housekeepers regarding VIP arrivals and in-house rooms.
  • Manage the Communication system for all Housekeeping staff, promoting collaboration and efficiency.
  • Process special requests for arriving guests, collaborating with Housekeeping Supervisor and Assistant Housekeepers.
  • Follow up on work orders with the Engineering Department or Maintenance Supervisor, ensuring prompt resolution.
  • Print and file necessary daily reports, maintaining organized records.
  • Maintain a clean and tidy Housekeeping Office, adhering to hotel standards.
  • Raise purchase requests for Housekeeping operations, ensuring adequate stock levels.
  • Conduct monthly inventory, weekly stocktakes, and discrepancy checks.
  • Handle goods received and issue stocks to the Housekeeping team.
  • Clear outdated reports in the office, adhering to hotel record-keeping standards.
  • Ensure sufficient stock of used forms in the Housekeeping department.
  • Report any unusual or suspicious guest or staff behavior.
  • Maintain compliance with grooming and uniform standards.
  • Ensure adherence to legislated health and safety requirements within the workplace.
  • Perform duties in a courteous, safe, and efficient manner, upholding acts of grace, policies, and procedures.
  • Comply with corporate and hotel standards and procedures.
  • Actively promote a work environment that cares for guests and associates alike.
  • Able to work any shift assigned.

Requirements:

  • Degree in Hospitality Management or related field.
  • Minimum 2 years of experience in Housekeeping or related field.
  • Excellent communication and organizational skills.
  • Ability to work under pressure and maintain attention to detail.
  • Knowledge of hotel systems and software.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and supportive work environment.

Other Information:

Our hotel is committed to providing exceptional service and creating a positive work environment. We strive to be a leader in the hospitality industry and welcome professionals who share our values.

  • Customer Experience Executive

    23 hours ago

    Singapore Starmed Specialist Centre Full time

    StarMed is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices. We are now looking for a customer service repsentative to ensure our visitors and patients needs are well-taken care of at our centre. - Be the first point of contact for all our visitors,...

  • Customer Experience Specialist

    19 hours ago

    Singapore beBeeExcellence Full time $3,000 - $4,500

    Customer Experience SpecialistWe are seeking a Customer Experience Specialist to join our retail team. In this role, you will be responsible for providing exceptional customer service and creating memorable experiences for our guests.Key Responsibilities:Interact with guests to ensure a great guest experienceAssess guests' needs and provide customized...

  • Customer Experience Specialist

    1 day ago

    Singapore beBeeCustomer Full time $4,000 - $6,000

    ">Exceptional Customer Experience Specialist">The role of the Exceptional Customer Experience Specialist is to curate unparalleled customer interactions, guiding clients through meticulously curated product collections and driving sales through in-depth product knowledge.Key Responsibilities:"> Greet and assist customers, providing product information and...

  • Customer Experience Specialist

    2 days ago

    Singapore beBeeCommunication Full time $40,000 - $60,000

    Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to play a pivotal role in delivering seamless customer experiences and driving efficient office operations.Process invoices, order summaries, and delivery schedules to ensure timely and accurate financial management.Coordinate logistics teams and drivers for timely order...

  • Customer Experience Specialist

    2 days ago

    Singapore beBeeCustomerService Full time

    Customer Experience Specialist Job Overview: We are seeking a skilled Customer Experience Specialist to deliver exceptional customer interactions, resolve issues efficiently, and maintain high satisfaction levels. Key Responsibilities: Ensure seamless store operations by effectively managing opening and closing procedures. Provide timely and...

  • Customer Experience Specialist

    1 week ago

    Singapore beBeeCustomerExperience Full time $35,000 - $45,000

    Job Title: Customer Experience SpecialistWe are seeking a skilled and detail-oriented individual to join our team as a Customer Experience Specialist.About the Role:The primary responsibility of this role is to provide exceptional customer service, ensuring timely completion of repairs, processing events and logistics requests, and performing various duties...

  • Customer Experience Specialist

    1 day ago

    Singapore beBeeCommunication Full time $4,000 - $8,000

    Customer Experience SpecialistWe are seeking a skilled professional to join our team as a Customer Experience Specialist. As a key player in customer acquisition, you will be responsible for onboarding new parents to our community.This role requires strong communication and problem-solving skills, as well as the ability to work independently and manage...

  • Customer Experience Executive

    23 hours ago

    Singapore STARMED SPECIALIST CENTRE PTE. LTD. Full time

    **StarMed **is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices. We are now looking for a customer service repsentative to ensure our visitors and patients needs are well-taken care of at our centre. - Be the first point of contact for all our visitors,...

  • Customer Experience Specialist

    1 week ago

    Singapore Marvable Full time

    We are a high growth Direct-to-Consumer (DTC) e-commerce start-up. Our mission? Help people create workspaces they actually love spending time in. To achieve this, our team has built market-leading brands like ErgoTune (ergonomic chair) and EverDesk+ (standing desk). Here at Marvable, our mission is to create a comfortable space for everyone to work better...

  • Customer Experience Specialist

    2 weeks ago

    Singapore NEKO PTE. LTD. Full time

    **Job Summary**: We are looking for a dedicated and proactive **Customer Experience Specialist**to be the main in-charge of store operations, ensuring a smooth and pleasant customer experience. This role involves handling daily store activities, assisting customers, managing payments, maintaining store upkeep, and driving individual store marketing and...