
Customer Experience Specialist
1 week ago
We are seeking a skilled and detail-oriented individual to join our team as a Customer Experience Specialist.
About the Role:The primary responsibility of this role is to provide exceptional customer service, ensuring timely completion of repairs, processing events and logistics requests, and performing various duties as required.
This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering outstanding results.
Key Responsibilities:- Receive and redirect fault reports to maintenance contractors
- Accurately log-in and update fault reports in the Maintenance Mate System
- Ensure completion of repairs within Key Performance Indicators (KPI)
- Process and follow up on events and logistics requests
- Perform other ad-hoc duties as required
- Critical thinking and problem-solving skills
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to work effectively in a team environment
- Proficiency in Microsoft Office
- Customer Retention and Service skills
As a valued member of our team, you will enjoy a range of benefits including competitive compensation, opportunities for professional growth and development, and a supportive work environment.
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