Customer Experience Leader

Customer Experience LeaderWe are seeking an experienced Customer Experience Leader to drive the delivery of exceptional customer experiences across our platform. This is a key role that will contribute to the growth and success of our business.

Job Title:Customer Experience LeaderJob Description:As a Customer Experience Leader, you will play a pivotal role in driving customer satisfaction and loyalty. Your expertise in managing customer service operations will ensure seamless interactions with customers.Key Responsibilities:Develop and implement strategies to enhance customer experience. Lead a...

At Decathlon, the Customer service experience leader's mission is to delight our customers, across all our channels and touchpoints & support the store business. As a Customer Service Experience Leader, my main responsibilities will be: “To build & lead local customer engagement and satisfaction project across all channels” - I implement and animate the...

We are seeking an exceptional Aftersales Customer Experience Leader to join our team. In this role, you will be responsible for overseeing the day-to-day aftersales customer service operations, providing guidance and support to ensure high levels of customer satisfaction.About the RoleThis is a fantastic opportunity to make a real impact on our customers'...

Job Description:We are seeking a highly skilled and experienced Strategic Customer Experience Leader to join our team. The successful candidate will be responsible for developing and implementing customer experience strategies across the organisation, enhancing satisfaction through all touchpoints.The ideal candidate will have over 10 years of experience in...

Job Title: Assistant Customer Service ManagerAre you a customer service expert seeking a new challenge? We are looking for an experienced professional to join our team as an Assistant Customer Service Manager. In this role, you will be responsible for overseeing daily customer service operations and providing guidance to your team.The ideal candidate will...

Lead Customer Experience OfficerJoin a dynamic team and contribute to shaping the future of customer service.About the Role:Strategic Leadership: Develop annual customer service strategies, aligning with regional business objectives.Team Management: Lead a high-performing customer service team, fostering collaboration and driving operational excellence.Key...

Job Title: Customer Experience Platforms ManagerWe are seeking a skilled professional to lead the development of customer experience platforms and marketing technology solutions. The successful candidate will own the end-to-end design and delivery of solutions across CRM, customer engagement platforms, marketing tools, and contact center technologies.Key...

Service Desk Leadership RoleWe are seeking a highly skilled and experienced Service Desk Director to lead our service desk team. As a Service Desk Director, you will be responsible for managing the activities and responsibilities of the service desk team, providing high-level technical assistance to the team, and ensuring service and support are provided to...

Customer Service ManagerThe Customer Service Manager is a pivotal leadership role responsible for driving customer-centric engagement, enhancing brand visibility, and ensuring the smooth daily operations of our centres.This role requires strong leadership, communication, and stakeholder management skills to lead sales and customer service teams to ensure...