Customer Experience Leader

2 days ago

Singapore beBeeService Full time $90,000 - $120,000
Customer Service Manager

The Customer Service Manager is a pivotal leadership role responsible for driving customer-centric engagement, enhancing brand visibility, and ensuring the smooth daily operations of our centres.

This role requires strong leadership, communication, and stakeholder management skills to lead sales and customer service teams to ensure responsiveness and empathy.

The Customer Service Manager will oversee day-to-day operations across centres to ensure efficiency and consistency, manage teacher scheduling, resourcing, and centre logistics, and collaborate with curriculum, HR, and finance teams to align operational goals.

Key Responsibilities:
  • Lead and optimise the full customer lifecycle from initial enquiry to onboarding and retention.
  • Drive customer-centric engagement through targeted outreach and service excellence.
  • Oversee sales and customer service teams to ensure responsiveness and empathy.
  • Continuously assess and improve customer experience across all touchpoints.
Required Skills & Qualifications:
  • Strategic mindset with strong execution ability.
  • Excellent leadership, communication, and stakeholder management skills.
  • Customer-first approach and a keen eye for detail.
  • Resilient, adaptable, and able to lead in a fast-paced environment.
What We're Looking For:
  • Bachelor's Degree in Business, Marketing, Education or related field.
  • Minimum 3–5 years in a customer-facing leadership role, in the enrichment industry.
  • Excellent spoken and written proficiency in English.
  • Proficient in using CRM systems.

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