Customer Service Experience Leader

7 days ago

Central Singapore Decathlon Singapore Full time

At Decathlon, the Customer service experience leader's mission is to delight our customers, across all our channels and touchpoints & support the store business.
As a Customer Service Experience Leader, my main responsibilities will be:
“To build & lead local customer engagement and satisfaction project across all channels”
- I implement and animate the “satisfied or satisfied” policy, close to the leaders.
- I am the link between the store, the UHC, E-commerce, instore services including the welcome desk team to satisfy any request from any customer.
- I implement the engagement program to retain active members and engage new ones.

“To delight my customers through an efficient and satisfying checkout experience.”
- I ensure a qualitative welcome desk and employee grooming, embodying it at store level by animating it functionally.
- Pilot my tills activity in order to ensure secure, efficient and autonomous checkout for customers through app and tills.
- Control my team is trained to ensure the safety and security of my customers.

“To animate and develop my business”.
- Support the store's economic performances through the economic and layout management of commercial areas in the store. I work closely with the store’s commercial relay if I’m not.
- I coordinate myself and my team if I have one with the sustainable TO leader in order to optimize my returns for sustainable TO.

“To develop, motivate and take care of the human capital in my team”
- Build and manage my human dream team aligned with the sports project.
- I ensure the Learning & Development of my teammates.I manage my Team (Team & Individual meetings, mission, monthly meeting, timely remuneration & performance).
- Adopt ethical HR and up to date practices

**Requirements**:
To conduct this important mission in store, we are looking for people who are:

- Customer centric
- Results-oriented
- Empowering others
- Adaptable to change
- Have strong organizational sense
- Excellent in verbal, digital and written communication
- Team player
- Passionate about sports

**Benefits**:
Remuneration
- Base starting from 4000$/month up to 4500$/month for new joiners, according to experience
- Monthly bonus, up to 10% of your base salary
- Opportunity to become a Shareholder
- Eligibility to receive profit sharing at the end of the year (based on country performances)

Be an ambassador
- 20% Staff discount on ALL Decathlon products, including bikes, kayaks, tents... All you need for sports : D
- Annual allowance to equip and wear proudly Decathlon shoes and apparels

**Because we care**:

- Medical & insurance coverage
- Dental benefit
- Health screening allowance
- Maternity benefit (female employee only)
- Counseling sessions

Career growth
- Upskill and re-skill through Decathlon Academy
- Internal career progression

Sports together
- Practice of sports after work / during store meetings
- Join a community of sportive people like you

  • Customer Experience Leader

    1 day ago

    Singapore beBeecustomer Full time $80,000 - $120,000

    Job Title:Customer Experience LeaderJob Description:As a Customer Experience Leader, you will play a pivotal role in driving customer satisfaction and loyalty. Your expertise in managing customer service operations will ensure seamless interactions with customers.Key Responsibilities:Develop and implement strategies to enhance customer experience. Lead a...

  • Customer Experience Leader

    3 days ago

    Singapore beBeecustomerExperience Full time

    Customer Experience LeaderWe are seeking an experienced Customer Experience Leader to drive the delivery of exceptional customer experiences across our platform. This is a key role that will contribute to the growth and success of our business.

  • Customer Service Officer

    3 days ago

    Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...

  • Aftersales Customer Experience Leader

    21 hours ago

    Singapore beBeeCustomerExperience Full time $4,500 - $6,000

    We are seeking an exceptional Aftersales Customer Experience Leader to join our team. In this role, you will be responsible for overseeing the day-to-day aftersales customer service operations, providing guidance and support to ensure high levels of customer satisfaction.About the RoleThis is a fantastic opportunity to make a real impact on our customers'...

  • Strategic Customer Experience Leader

    3 days ago

    Singapore beBeeCustomerExperience Full time

    Job Description:We are seeking a highly skilled and experienced Strategic Customer Experience Leader to join our team. The successful candidate will be responsible for developing and implementing customer experience strategies across the organisation, enhancing satisfaction through all touchpoints.The ideal candidate will have over 10 years of experience in...

  • Customer Service Team Leader

    1 week ago

    Singapore TELEPORT ASIA PACIFIC PTE. LTD. Full time

    **Customer Service Team Leader Teleport Asia Pacific is currently looking for a Customer Service Team Leader. This position reports to our General Manager. **Responsibilities - Responsible for leading, motivating and training the Customer Service team members in all aspects - Leads Customer Service team in achieving all service-level agreement (SLA)...

  • Customer Experience Leader

    3 days ago

    Singapore beBeeCustomerService Full time

    Job Title: Assistant Customer Service ManagerAre you a customer service expert seeking a new challenge? We are looking for an experienced professional to join our team as an Assistant Customer Service Manager. In this role, you will be responsible for overseeing daily customer service operations and providing guidance to your team.The ideal candidate will...

  • Leader of Customer Experience

    2 days ago

    Singapore beBeeDirector Full time

    Service Desk Leadership RoleWe are seeking a highly skilled and experienced Service Desk Director to lead our service desk team. As a Service Desk Director, you will be responsible for managing the activities and responsibilities of the service desk team, providing high-level technical assistance to the team, and ensuring service and support are provided to...

  • Customer Experience Leader

    10 hours ago

    Singapore beBeeManagement Full time $4,000 - $6,000

    Job TitleManager, Service Quality Contact CenterAbout the RoleWe are seeking a highly skilled and experienced Manager to join our team. As a key member of our service quality contact center, you will be responsible for leading a team of professionals to deliver exceptional customer service.Key ResponsibilitiesLead a team of customer service representatives...

  • Customer Experience Leader

    3 days ago

    Singapore beBeeCustomer Full time

    Lead Customer Experience OfficerJoin a dynamic team and contribute to shaping the future of customer service.About the Role:Strategic Leadership: Develop annual customer service strategies, aligning with regional business objectives.Team Management: Lead a high-performing customer service team, fostering collaboration and driving operational excellence.Key...