
Customer Service Experience Leader
11 hours ago
At Decathlon, the Customer service experience leader's mission is to delight our customers, across all our channels and touchpoints & support the store business.
As a Customer Service Experience Leader, my main responsibilities will be:
“To build & lead local customer engagement and satisfaction project across all channels”
- I implement and animate the “satisfied or satisfied” policy, close to the leaders.
- I am the link between the store, the UHC, E-commerce, instore services including the welcome desk team to satisfy any request from any customer.
- I implement the engagement program to retain active members and engage new ones.
“To delight my customers through an efficient and satisfying checkout experience.”
- I ensure a qualitative welcome desk and employee grooming, embodying it at store level by animating it functionally.
- Pilot my tills activity in order to ensure secure, efficient and autonomous checkout for customers through app and tills.
- Control my team is trained to ensure the safety and security of my customers.
“To animate and develop my business”.
- Support the store's economic performances through the economic and layout management of commercial areas in the store. I work closely with the store’s commercial relay if I’m not.
- I coordinate myself and my team if I have one with the sustainable TO leader in order to optimize my returns for sustainable TO.
“To develop, motivate and take care of the human capital in my team”
- Build and manage my human dream team aligned with the sports project.
- I ensure the Learning & Development of my teammates.I manage my Team (Team & Individual meetings, mission, monthly meeting, timely remuneration & performance).
- Adopt ethical HR and up to date practices
**Requirements**:
To conduct this important mission in store, we are looking for people who are:
- Customer centric
- Results-oriented
- Empowering others
- Adaptable to change
- Have strong organizational sense
- Excellent in verbal, digital and written communication
- Team player
- Passionate about sports
**Benefits**:
Remuneration
- Base starting from 4000$/month up to 4500$/month for new joiners, according to experience
- Monthly bonus, up to 10% of your base salary
- Opportunity to become a Shareholder
- Eligibility to receive profit sharing at the end of the year (based on country performances)
Be an ambassador
- 20% Staff discount on ALL Decathlon products, including bikes, kayaks, tents... All you need for sports : D
- Annual allowance to equip and wear proudly Decathlon shoes and apparels
**Because we care**:
- Medical & insurance coverage
- Dental benefit
- Health screening allowance
- Maternity benefit (female employee only)
- Counseling sessions
Career growth
- Upskill and re-skill through Decathlon Academy
- Internal career progression
Sports together
- Practice of sports after work / during store meetings
- Join a community of sportive people like you
-
Customer Experience Leader
1 week ago
Singapore beBeeCustomerService Full time $100,000 - $150,000Customer Experience Leader PositionWe are seeking a Customer Experience Leader to join our team. The ideal candidate will have strong leadership skills and experience in managing customer service teams.The Customer Experience Leader will be responsible for leading and developing the customer service team, with a focus on sales forecasting and meeting...
-
Customer Experience Leader
2 weeks ago
Singapore beBeeLeadership Full time $4,000 - $6,000**Job Opportunity Summary**We are seeking a dedicated leader to spearhead our team in delivering exceptional customer service and high-quality bakery experiences. This is an excellent opportunity for someone who values teamwork and strives to exceed expectations.Key Skills and Qualifications:Exceptional leadership skills with the ability to motivate and...
-
Customer Experience Leader
2 weeks ago
Singapore beBeeLeadership Full time $80,000 - $150,000Job Title: Customer Experience LeaderThis is a leadership role that involves overseeing the customer experience team and driving service delivery excellence.Key Responsibilities:Lead a high-performing customer experience team to deliver premium-level service.Create training frameworks to ensure consistent service delivery.Foster a customer-first culture...
-
Customer Experience Leader
1 week ago
Singapore beBeeLeadership Full timeJob Title: Customer Experience Leader This is a leadership role that involves overseeing the customer experience team and driving service delivery excellence. Key Responsibilities: Lead a high-performing customer experience team to deliver premium-level service. Create training frameworks to ensure consistent service delivery. Foster a...
-
Customer Experience Leader
1 week ago
Singapore beBeeLeadership Full time $104,000Job OverviewWe are seeking an experienced leader to spearhead our Executive Escalation Support team.About the RoleLead a specialized team of customer-focused support analysts who own high-value relationships.Develop and implement strategies for effective stakeholder management, task prioritization, and efficient execution.ResponsibilitiesCultivate a...
-
Customer Service Leader
2 weeks ago
Singapore beBeeLeadership Full time $4,000 - $6,000Job DescriptionWe are seeking an experienced Customer Service Leader to join our team. As a Customer Service Leader, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Maintain a professional and positive attitude at all timesProvide excellent customer support and encourage customers to...
-
Customer Service Team Leader #50442
2 weeks ago
Central Singapore Emprego SG Full time**Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $2,200 - $2,400 Per Month **Date Posted** 47 seconds ago Additional Details **Job ID** 11087 **Job Views** 1 Roles & Responsibilities - Industry/ Organization Type: Logistics/ Transportation - Position Title**:Customer Service (Team Leader) - Night shift** - Working...
-
Aftersales Customer Experience Leader
1 week ago
Singapore beBeeCustomerExperience Full timeWe are seeking an exceptional Aftersales Customer Experience Leader to join our team. In this role, you will be responsible for overseeing the day-to-day aftersales customer service operations, providing guidance and support to ensure high levels of customer satisfaction. About the Role This is a fantastic opportunity to make a real impact on our...
-
Customer Experience Director
1 week ago
Central Singapore Emprego SG Full time**Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $12,000 - $19,000 Per Month **Date Posted** 18 minutes ago Additional Details **Job ID** 80248 **Job Views** 1 **Job Description**: Roles & Responsibilities The Customer Experience Director at Sephora SEA is the custodian of incredible customer service and the driver of...
-
Experience Leader
2 weeks ago
Singapore beBeeUX Full time $150,000 - $200,000We are seeking a highly skilled leader to lead our digital customer experience strategy and drive innovation in the field of user experience design.Job DescriptionThe successful candidate will be responsible for developing and executing a UX vision and strategy that aligns with business goals and customer needs.Lead a high-performing UX design team focused...