Customer Experience Leader

3 days ago

Singapore beBeeCustomerService Full time
Job Title: Assistant Customer Service Manager

Are you a customer service expert seeking a new challenge? We are looking for an experienced professional to join our team as an Assistant Customer Service Manager. In this role, you will be responsible for overseeing daily customer service operations and providing guidance to your team.

The ideal candidate will have experience in customer service, preferably in the automotive industry. Strong communication, interpersonal, and problem-solving skills are essential for success in this position. Proficiency in data analysis and reporting tools is also required.

As an Assistant Customer Service Manager, you will play a vital role in ensuring service excellence, resolving customer complaints effectively, and driving continuous improvement in the overall customer experience. You will work closely with the Aftersales department to define service goals and identify root causes of customer satisfaction issues.

Key Responsibilities:

  • Oversee daily customer service operations and provide guidance to the team
  • Conduct and review customer satisfaction surveys, analyzing feedback and driving improvement initiatives
  • Manage customer complaints proactively, ensuring resolution with high satisfaction while balancing compliance and cost considerations
  • Collaborate with the Aftersales department to define service goals (e.g., response times, delivery timelines, participation rates)
  • Identify root causes of customer satisfaction issues and recommend long-term solutions
  • Engage customers directly, including face-to-face meetings, to resolve escalated concerns
  • Coordinate with multiple departments to ensure consistent and seamless customer experience
  • Support the Service Manager in implementing service excellence programs

Requirements:

  • Experience in customer service; automotive industry background preferred
  • Strong communication, interpersonal, and problem-solving skills
  • Proficient in data analysis and reporting tools

Benefits:

  • Salary: Up to $6,000 (commensurate with experience) + performance/variable bonus
  • Working hours: Mon-Fri (8:30am - 6:00pm), alternate Sat (8:30am - 12:30pm)
  • 18 days annual leave (up to 24 days with tenure)

If you are a motivated and experienced customer service professional, we encourage you to apply for this exciting opportunity.

  • Customer Experience Leader

    3 days ago

    Singapore beBeecustomerExperience Full time

    Customer Experience LeaderWe are seeking an experienced Customer Experience Leader to drive the delivery of exceptional customer experiences across our platform. This is a key role that will contribute to the growth and success of our business.

  • Customer Experience Leader

    1 day ago

    Singapore beBeecustomer Full time $80,000 - $120,000

    Job Title:Customer Experience LeaderJob Description:As a Customer Experience Leader, you will play a pivotal role in driving customer satisfaction and loyalty. Your expertise in managing customer service operations will ensure seamless interactions with customers.Key Responsibilities:Develop and implement strategies to enhance customer experience. Lead a...

  • Customer Service Experience Leader

    7 days ago

    Central Singapore Decathlon Singapore Full time

    At Decathlon, the Customer service experience leader's mission is to delight our customers, across all our channels and touchpoints & support the store business. As a Customer Service Experience Leader, my main responsibilities will be: “To build & lead local customer engagement and satisfaction project across all channels” - I implement and animate the...

  • Aftersales Customer Experience Leader

    24 hours ago

    Singapore beBeeCustomerExperience Full time $4,500 - $6,000

    We are seeking an exceptional Aftersales Customer Experience Leader to join our team. In this role, you will be responsible for overseeing the day-to-day aftersales customer service operations, providing guidance and support to ensure high levels of customer satisfaction.About the RoleThis is a fantastic opportunity to make a real impact on our customers'...

  • Strategic Customer Experience Leader

    3 days ago

    Singapore beBeeCustomerExperience Full time

    Job Description:We are seeking a highly skilled and experienced Strategic Customer Experience Leader to join our team. The successful candidate will be responsible for developing and implementing customer experience strategies across the organisation, enhancing satisfaction through all touchpoints.The ideal candidate will have over 10 years of experience in...

  • Customer Experience Leader

    3 days ago

    Singapore beBeeCustomer Full time

    Lead Customer Experience OfficerJoin a dynamic team and contribute to shaping the future of customer service.About the Role:Strategic Leadership: Develop annual customer service strategies, aligning with regional business objectives.Team Management: Lead a high-performing customer service team, fostering collaboration and driving operational excellence.Key...

  • Leader of Customer Experience

    3 days ago

    Singapore beBeeDirector Full time

    Service Desk Leadership RoleWe are seeking a highly skilled and experienced Service Desk Director to lead our service desk team. As a Service Desk Director, you will be responsible for managing the activities and responsibilities of the service desk team, providing high-level technical assistance to the team, and ensuring service and support are provided to...

  • Customer Experience Platforms Leader

    3 days ago

    Singapore beBeeCustomerExperience Full time $180,000 - $200,000

    Job Title: Customer Experience Platforms ManagerWe are seeking a skilled professional to lead the development of customer experience platforms and marketing technology solutions. The successful candidate will own the end-to-end design and delivery of solutions across CRM, customer engagement platforms, marketing tools, and contact center technologies.Key...

  • Customer Experience Leader

    3 days ago

    Singapore beBeeManager Full time

    Job DescriptionWe are seeking a highly skilled and experienced Manager to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of our contact center, ensuring that all customer interactions are handled efficiently and effectively.Key Responsibilities:Manage and lead a team of customer service...

  • Customer Experience Leader

    13 hours ago

    Singapore beBeeManagement Full time $4,000 - $6,000

    Job TitleManager, Service Quality Contact CenterAbout the RoleWe are seeking a highly skilled and experienced Manager to join our team. As a key member of our service quality contact center, you will be responsible for leading a team of professionals to deliver exceptional customer service.Key ResponsibilitiesLead a team of customer service representatives...