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Position Summary
Role and Responsibilities
Experience Design and Implementation:
- Translate strategy into features and programs that can add incremental revenue
- Develop and optimize customer experience and journeys and collaborate with cross-functional teams (e.g., product, marketing, support) to design and implement exceptional customer experiences.
- Collaborate with subsidiary leads and head of departments to implement new features and sell-out/subscription platforms
- Ensure proper testing is performed before feature/platform launch
- Manage subscription and sell-out platform operations
Thought Leadership and Market Intelligence
- Develop and maintain experience guidelines and standards to ensure consistency across all touchpoints.
- Analyse customer feedback and data to identify opportunities for experience improvement and implement user testing and feedback loops to validate and refine experience designs.
- Stay up to date on latest e-commerce trends and act as thought leader for the team
- Distil and implement best practices from local subsidiaries and competitors
- Benchmark competitor sell-out platforms and subscription services
External Partnerships Management
- Identify key partners that will enable the implementation of subscription and sell-out platforms
- Manage partner relationships and projects involving key partners, including timelines, budgets, and execution
Skills and Qualifications
- Bachelor's degree in Economics, Business Administration, Psychology, or a related field.
- Around 10 years of working experience, out of which ~5 years of experience in e-commerce, specifically in sell-out/subscription platform design and implementation is required
- Experience in strategy or management consulting roles will be preferred
- Proven track record with international/regional project management involving different markets and geographies within Southeast Asia
- Experience with working with external finance/payment partners
- Experience working on A/B testing and/or fields related to Behavioural Economics and UX/UI design psychology is not required, but will be a plus
- Ability to work effectively in a fast-paced and dynamic environment.
- Proficiency in Excel and PowerPoint
- Strong problem-solving and analytical abilities.
Li-Midsenior
Li-SEAO
