D2c Regional Ecommerce Platform Innovations

17 hours ago

Pasir Panjang, Singapore Samsung Electronics Full time

Position Summary

Based in the regional headquarters office for Southeast Asia and Oceania (SEAO) region, this role will manage technical operations, innovations and shared services for Samsung eStore (Web and Shop App). Main responsibilities include engaging with regional stakeholders and subsidiaries in the countries, handling issues and driving eStore (Web and Shop App) operational excellence to ensure best-in-class services. This role also requires close and regular interface with local teams to improve operation efficiency for the business.

Role and Responsibilities
- Lead regional eStore (Web and Shop App) operation initiatives to support sales revenue growth
- Understand operation excellence to define, devise and build playbook / Standard Operation Procedure
- Structure and lead complex strategic projects, enhancements and initiatives, including eStore (Web and Shop App) backend operations, end-to-end process flows and optimizations, as well as identify new value added services and supporting them to execution and incubation to drive best-in-class customer experience
- Deliver interim and final reports on agency performance, including service level agreement and evaluation of KPIs
- Support planning and implementation of eStore (Web and Shop App) enhancements with HQ, Regional and Subsidiary stakeholders
- Act as a bridge between platform team, support team, subsidiaries and other partners to troubleshoot issues and drive them to resolution
- Play a technical consultancy role to subsidiaries, headquarter and internal teams on platform capabilities and solutioning

Skills and Qualifications
- Degree holder with at least 3-5 years of relevant working experience in eCommerce operation / platform management space
- At least 2-3 years hands-on and operational experience on eCommerce platform SAP Hybris Commerce
- High energy and comfort level towards working in a fast-paced and matrix organization environment
- Excellent communication skills to manage relationships with subsidiaries and other parties and ability to drive consensus, execution across teams, multi-function organization and different level of hierarchy
- Good project management skills, to be able to effectively work with a budget, meet deadlines for multiple projects

LI-SEAO #LI-MidSenior

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