Regional Ecommerce Platform Innovation, Assistant

7 days ago

Pasir Panjang, Singapore Samsung Electronics Full time

**Position Summary**

This role will be hired under a two-years fixed term employment contract. However, one will have the opportunity managing high-impact projects with multiple stakeholders across region, be visible and recognized.

**Role and Responsibilities**
- Understand operation excellence to define, devise & build playbook / Standard Operation Procedure
- Structure and lead complex strategic projects, enhancement and initiatives, including eStore backend operations & end-to-end process definition & optimization, as well as new value added services identification and supporting them to execution and incubation to drive best in class customer experience
- Deliver interim and final reports on agency performance, including service level agreement and evaluation of KPIs
- Understand and identify critical platform issues/escalations and work with the support team for resolution and RCCA, and communicating with stakeholders and agency
- Support planning & implementation of eStore enhancement with HQ, Regional and Subsidiary stakeholders

**Skills and Qualifications**
- Degree holder with at least 3~5 years of relevant working experience in eCommerce operation / platform management space
- At least 2-3 years hands-on and operational experience on eCommerce platform SAP Hybris Commerce
- High energy and comfort level towards working in a fast-paced and matrix organization environment
- Excellent communication skills to manage relationships with subsidiaries and ability to drive consensus, execution across teams, multi-function organization and different level of hierarchy
- Good project management skills, to be able to effectively work with a budget, meet deadlines for multiple projects and ensure sales target is being met
- Strong technical, analytical and debugging skills, to be able to analyze data/issues to take actionable decisions for resolutions of critical issues, new enhancements UAT/rollout, etc.
- Knowledge & experience on Adobe Experience Manager (AEM) is a plus

Li-Midsenior
Li-SEAO

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